Appeals Officer

Positive Employment is currently recruiting for an Appeals Officer (Parking) for our client a government organisation based in Brent.

Take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes.

Assist in the management of the debt recovery processes, and provide a high standard of service to required quality and productivity standards.

This is a 3 month starting contract with the possibility for extensions.

**Duties and Responsibilities but not limited to**:

- Be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
- Have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
- Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the organisation at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
- Prepare evidence for legal actions in the County Court.
- Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
- Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other departments/units; in an appropriate and professional manner within corporate timescales.
- Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.

**Personal Requirements**:

- Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes.
- A relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing. Required to qualify for the higher grade.
- Experience of processing parking or traffic representations and appeals.
- Proven ability to assess formal parking or moving traffic representations, make case decisions and explain the basis for that decision.
- **Working Hours**:_08:30 am - 16:30 pm - Monday - Friday _

**Pay: £22.29 p/h**
- **Please note this role is within the scope of IR35.**_
- Key Words: Traffic, Parking, Penalty, Legal, Court, Case, Vehicle_

**Job Types**: Full-time, Temporary contract

**Salary**: £22.29 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person