Junior Customer Liaison Officer

3 months ago

Luton, United Kingdom DatabridgeMIS Ltd Full time

Databridge provides a Management Information System (MIS) for Independent Specialist Providers across the UK, giving specialist schools and colleges the tools they need to efficiently handle their data on a day-to-day basis.

As a Customer Liaison Officer, your role will be to assist our clients in implementing our product into their daily processes - planning with Senior Leadership teams what and how they can use our software, as well as larger scale training days, demonstrating how to use our software to audiences ranging anywhere from 10 - 100+ individuals.

Once qualified, as an ILR Specialist, you will be responsible for advising our clients on how to complete their ILR returns using our product. This requires specialised sector knowledge, for which we will provide training if you don’t have previous ILR experience. You will not be expected to consult on our client’s ILR returns until you have received the appropriate training.

All equipment will be provided for you, and travel expenses re-imbursed. You will be expected to travel to any one of our client’s locations (all UK based), and where over-night stays are necessary, Databridge will cover all work-related costs.

Initially, the role will involve the following:

- Visiting clients (anywhere in the UK) and delivering training on-site to large audiences
- Updating and improving our help guides and videos
- Once ILR qualified, your role will involve the above, but also involve delivering training specifically on the ILR.

Salary/Benefits
- £23,500k base salary per annum
- Full-time position
- Hybrid Work from Home and Travelling for Work
- All necessary training and equipment provided
- Potential end of year bonus
- Paid Bank Holidays

If you’re looking to work for a business that strongly encourages personal growth, to join a friendly and supportive team, and for a job that gives you excellent upwards mobility, please apply.

**Job Types**: Permanent, Full-time

**Salary**: From £23,500k per year

**Benefits**:
Smart casual dress

Company events

Company pension

Hybrid working from home and travelling for work

Your typical working schedule will be 9 - 5 Monday to Friday, plus such time as is necessary to adequately fulfil the requirements of your job.

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 50% (required)

Work Location: On the road

Reference ID: DEO126

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