Contract Coordinator

**Requisition ID**: 56098**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**Equans is looking for a Contract Coordinator to join our team in Speke on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.**

**What will you deliver?**:

- Act as point of contact for daily comms between PFI Contract manger, Mobile Services, BSC Helpdesk & the client/Authority.
- Undertake performance analysis regarding work order management and communicate with the key stakeholders to ensure penalty risk is minimised. This includes but is not limited to:

- Liaising with Scheduling team, Mobile Supervisor, Mobile Contract Manager, and supply chain.
- Ensuring Damage Notification process is adhered to.
- Publishing work order performance data and trend analysis for PFI contract Manager.
- Monitor and diarise Contractual Deliverables schedule to ensure information is collated in a timely manner to publish information by the required deadline.
- Work closely with the BSC team in the collation of the Monthly MMR reporting pack, ensuring the data is captured accurately and presented in the correct format and with the appropriate appendices. Provide to PFI contract manager for final review, exec summary and sign off.
- Perform deep dive on monthly penalty report ensuring service codes/sla’s have been categorised correctly and work with Mobile team to obtain any mitigatory evidence to minimise penalty risk.
- Support in the monthly billing process, be that through internal re-charges with Mobile or external invoicing to the client. The main element will be to build evidence packs for billing and share with the Regional Work Cost Administrator.

**What can we offer you?**:
On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**:

- Previous customer service representative or frontline support role is desirable
- Experienced in the use of Microsoft Word, Excel and Power Point
- Have exceptional organisational skills and able to handle conflicting workloads and to work under pressure
- Have the ability to develop effective relations with key stakeholders including management, staff, suppliers and Clients Team (Inclusive of Building Managers)
- Ability to set and achieve targets via effective engagement with stakeholder
- Have strong communications skills in both telephone and correspondence/report handling
- Experience of working with document management systems and managing data
- Experience of developing, managing and documenting processes

**Who are we?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**:

- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work._
- You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals._
- For this rol