Security Officer

2 weeks ago

Stirling, United Kingdom Mitie Full time

**Sainsbury's Stirling**

**Pay rate - £10.30**

**Region - N02**

**Job Overview**
- Permanent 45 hours per week contract working in the retail security industry
- Various shift times/days - 5 out of 7 days a week
- 28 days paid holiday a year
- Paid rest breaks
- Comprehensive training and development programme (apprenticeships available)
- Uniform is supplied
- SIA licence funding scheme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts and online GP service

**Operational requirements**
- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
- To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
- Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
- To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
- To add a polite greeting and excellent customer service
- Provide a visible security contact for customers and colleagues
- Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
- To achieve and maintain the minimum published performance level required through officer evaluation

**Main Duties**

To deliver great customer service whilst protecting customers and colleagues from physical and verbal abuse by deterring violence and public order offences.
- To patrol the store ensuring a strong security presence is easily identified
- To record any suspicious activity and / or incidents using the SMART system ensuring store management are fully informed
- Monitoring CCTV where appropriate and complete retrospective reviews as required
- Actively support in the reduction of store stock loss
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies

**Personal Specification**
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates, if not held support is available to obtain a licence)
- A full five-year checkable employment / education history
- Experience of delivering Customer Service
- Excellent communication skills are required both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast-moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential
- Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development

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