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Administrative Officer

4 months ago

Havant, United Kingdom Off The Record (South East Hampshire) Full time

Off The Record is an independent charity based in the Havant Borough area and has been supporting young people and their families in South East Hampshire since 1977.

Our mission is to support young people’s mental health to fulfil their potential for a brighter future.

Young people are at the heart of what we do, and we aim to support the emotional health and wellbeing of our community's young people through one-to-one counselling, support and group support for 11-25-year-olds and their families.

This is a role offered for between 16-25 hours negotiable, and to be worked across 3-5 days.

However, the 10.5 to 12 of the hours must be worked evenings Monday to Wednesday from 1630 or 17:00-20:30. Remaining hours negotiable.

Due to continued growth and demand for our services we are recruiting
- Are you dedicated to making a difference to the emotional health and wellbeing of the young people in our community?
- Do have the passion to support a growing service and enjoy dynamic work with a mixture of tasks.
- Are you a fast learner who enjoys working within small close-knit teams?
- Then we would love to hear from you In return we can offer:

- Being part of a supportive team in a positive and caring work environment, who wants to hear your ideas and use them to improve.
- In house training on all our systems and opportunities to partake in additional training in areas of emotional health and wellbeing.
- Social events to get to know staff members and have fun

Hours: 16-25 hours per week at £10.90 per hour in line with the real living wage. We are a real living wage employer

**Please note**:

- This vacancy is for one role.
- You will need to be able to work confidentially at home with stable Wi-Fi when the office is unavailable.

**OTR complies with Safer Recruitment procedures, which means that we require**:

- A full CV (accounting for all gaps in employment).
- A covering letter which details:

- Why you would like to work at OTR and perform this role.
- Why you feel you would be a good fit for OTR and the role.
- An indication of your availability to work the days and times indicated on the advert, and any alternatives you can offer.

**Please ensure you attach cover letter which covers the information requested.**

Closing Date for Applications is Sunday 17th March 23:59pm 2024

Interviews are scheduled for: Thursday 21st March 2024 morning (if alternative required please indicate on your cover letter).

**What would a successful Administrative Officer at OTR look like?**
- Good Customer Service - providing an excellent experience for both clients and counsellors alike from end to end, maintaining OTR’s targets, and strong reputation.
- Attention to Detail - accurate data entry into the OTR database and making sure everything you do is correct and in line with OTR policies, processes, and procedures, including Safeguarding, Confidentiality and GDPR.
- Organised - being able to take initiative and manage your time proficiently by multitasking with variable and competing priorities and urgencies, sometimes in a busy distracting environment.
- Team player - work independently within part of a small team, both providing and seeking support from those around you when appropriate and regular communication with counsellors and support workers. Being flexible outside of the normal day-to-day duties could be required.
- Compassionate - Caring about mental wellbeing, with a positive attitude to the young people and community we serve. Being considerate whilst maintaining appropriate boundaries. Truly committed to equality, diversity, and inclusion for all.
- IT Skills - the use of a bespoke database, Freshdesk Ticket System, and SharePoint on a regular basis and Teams, Zoom, Outlook, Word, Excel, WordPress, and Social Media Platforms on an occasional basis is a large part of the administrative role, so previous experience with Office 365 and an ability and willingness to learn new systems is required.

**What training would a successful Administrative Officer receive?**
- Online Induction Training, including:

- Safeguarding
- GDPR
- Health and Safety
- First Aid
- Fire Warden
- Full training on OTR database and all customer processing and filing systems.
- Additional training if required relevant to the role and/or welfare.

**Job Type**: Permanent

**Salary**: £10.90 per hour

**Job Type**: Part-time

**Salary**: £10.90 per hour

Expected hours: 16 - 25 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Have you provided a full CV explaining any gaps in employment?

**Experience**:

- Administration: 1 year (preferred)

Ability to Commute:

- Havant (required)

Work Location: In person

Application deadline: 17/03/2024