Front of House Officer

6 months ago

Canary Wharf, United Kingdom English National Ballet Full time

**Front of House Officer - English National Ballet**

Our purpose at English National Ballet is to bring world-class ballet to as many people as possible, wherever they are and whatever their means; we break down social barriers to bring dance to different communities and people of all ages.

As **Front of House Officer **you will join a multi-cultural community, where you can contribute your talent and skills to support our purpose; we will provide you with the tools to thrive in a modern workplace where you will have the opportunity to develop and broaden your knowledge and skills. We foster a culture of continuous improvement, and we want to see you grow in your role.

**About the Role**

The Building Operations team is responsible for ensuring the smooth and safe operation of the building, providing a consistently high level of customer service, for a building with many uses.

The Front of House Officer will contribute to a highly efficient team and ensure the building is fully operational during scheduled opening hours. As a Front of House Officer you will be working on a rota basis including evenings and weekends as required.

**The role is offered on a part time basis for 28 hours per week.**

**Responsibilities**
- Ensure the smooth, safe running of all activity at MCD, and support the maintenance and security of the building.
- Ensure all front and rear of house areas are presented to the highest standards, secure and compliant with health and safety standard.
- Act as a key point of contact in the building, including operating the phone switchboard; delivering the highest level of customer service, both to internal and external customers.
- Assist in preparing the building for events including set ups and pack down; to ensure all spaces are presentable, safe and are maintained pre
- and post-event.
- Work effectively as part of the Building Operations team, and provide cover as required during break times or for shift requirements.

**Key Selection Criteria**
- Experience of working in Building Operations, Front of House, Events or Venue Management in a customer facing role.
- Experience of working in a busy customer-orientated environment.
- Ability to work to a shift pattern including early morning, evening and weekend shifts and provide a reliable service.
- Ability to take on ad hoc manual handing tasks, for example stacking and moving chairs on a trolley.
- Ability to learn new processes, workflows and develop a good understanding the key requirements and deliverables.
- Ability to build positive working relationships with co-workers and other internal and external contacts.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation. As a Disability Confident Committed employer, we guarantee to offer an interview to applicants with disability or a long-term health condition who meet the key selection criteria.

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