Front of House Supervisor

5 months ago

Canary Wharf, United Kingdom The CUBE, Canary Wharf Full time

JOB DESCRIPTION - Front of House Supervisor,

THE CUBE at Canary Wharf, London

Job Title: Front of House Supervisor - THE CUBE at Canary Wharf, London

Location: Canary Wharf, other sites for training and working if required

Responsible to: Front of House Manager - THE CUBE at Canary Wharf

Responsible for: Front of House Team Leader, Cleaning Team Leaders and front of house and cleaning operational staff.

Main Purpose/Function of Job: Front of Houe Supervisor of a premium competitive socialising and entertainment attraction located in the heart of Canary Wharf’s busy business district.

Main Duties:
Ensuring high performing operational management and financial efficiency of the front of house and cleaning departments, and the maximisation of revenue generation, and high levels of customer satisfaction.

Ensuring efficient customer throughput, maintenance of customer service, experiential and front of house quality standards that are reflected, and increasing repeat business.

To work closely with the Front of House Manager and wider team to provide effective support to promote the delivery of a world class front of house operation with outstanding food, drink and general cleaning and presentation standards.

To work with the Front of House Manager to effectively procure and manage disposable / consumable items to optimise gross profit performance and minimise wastage.

To work with the Front of House Manager to implement and manage stringent cleaning, food safety and HACCP procedures that create high levels of presentation and best practice, supporting the achievement of a 5-star food hygiene Scores on the Doors rating.

Developing high quality cleaning specifications that achieves the agreed performance levels and service standards.

Working with the Front of House Manager regarding deploying, motivating and managing for performance a front of house team of 17+.

Operational Responsibilities

Having responsibility for day-to-day operations of the front of house and cleaning departments including line management of the Front of House Team and Cleaning Leader in addition to other staff.

Ensuring the front of house areas are open and operating in line with MG requirements.

To work closely with the Front of House Manager to contribute quality ideas to develop and improve the front of house operations and overall customer experience.

Implementing all operational policies and procedures provided by the Front of House Manager.

Providing feedback on policies and procedures for improved operational effectiveness of;
Bars.

Kitchen

Maintenance and cleaning.

Health & Safety

Group Bookings.

EPOS, booking, ticketing, ordering and other systems.

Ensuring that consumable, disposable and cleaning chemical stock level systems are managed appropriately.

Ensuring front of house operations hold adequate, but efficient, levels of stocks and minimise wastage.

Working alongside the Front of House and F&B senior team, maintain consistent high standards of the bar and food menus and adhere to venue guidelines.

Under the direction of the Front of House Manager, assist in producing daily, weekly and monthly transaction reports to ensure the correct reconciliation of all purchases and stock management.

Working closely with the Cleaning Manager and cleaning team to ensure the cleaning standards in all front of house areas are consistently maintained to the highest standards.

To work closely with the Front of House Manager to arrange and coordinate the deployment of SIA qualified door staff to maintain robust levels of safety and security in the venue.

Ensuring the front of house areas remain well-maintained, clean and achieves the daily requirements of all operational procedures.

With the Front of House Manager, set goals for growth and consider innovative changes to services and menus in-line with venue guidelines.

Work closely with other departments to ensure the F&B service is closely coordinated and cohesive.

Working with the Front of House Manager to develop world class service standards in all areas.

Closely adhering to the brand guidelines for all aspects of bar and food service.

Under the guidance of the Front of House Manager, assist with the recruitment and training of new employees in conjunction with MG guidelines.

Working constructively with the Front of House Manager and Cleaning Manager to implement the findings of mystery shopper visits, spot checks, surveys and other feedback, including reviews.

Trouble shooting and suggesting creative solutions to any arising issues.

Work with the front of house team to ensure all Health & Safety and HACCP procedures are effectively managed and monitored, along with the achievement of 5-star food hygiene ratings.

In conjunction with the maintenance team, assist with the organisation, monitoring and coordination of all pre-planned and reactive maintenance, and statutory compliance in the front of house areas.

To consistently achieve the performance crite

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