Hotel Receptionist

2 weeks ago


Glasgow, United Kingdom Sandyford Lodge Full time

Responsibilities:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information and assistance to guests regarding hotel amenities, services, and local attractions
- Handle guest enquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or individual
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management

**Experience**:

- Previous experience in a similar role is required
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Strong phone etiquette and customer service skills
- Familiarity with hotel operations and guest services
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the hotel management.

**Job Type**: Part-time

**Salary**: £10.00-£11.00 per hour

Expected hours: No more than 16 per week

Schedule:

- Day shift

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person



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