Night Shift Hotel Receptionist
3 weeks ago
Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Shift Pattern: Every Friday and Saturday night. Start time 7pm or 9pm. Finishing time 7am.
**Responsibilities**:
- Greet guests upon arrival and provide them with information about hotel facilities and services
- Baking our complimentary homemade baking selection
- Cleaning duties throughout the night
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and resolve any issues or complaints in a timely and efficient manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records and update reservations as needed
- Process payments and handle cash transactions
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrivals
**Requirements**:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Bilingual skills (English and another language) are highly desirable
- Strong phone etiquette and the ability to handle multiple phone lines
- Exceptional organizational skills with attention to detail
- Ability to work well under pressure in a fast-paced environment
- Knowledge of hotel operations and services is a plus
**Job Type**: Part-time
Pay: From £11.50 per hour
Expected hours: No less than 20 per week
Schedule:
- 10 hour shift
- 12 hour shift
- Every weekend
- Night shift
Work Location: In person
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