Customer Care Professional

2 months ago

Brighton, United Kingdom Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The B2B team is a dynamic and fast growing team that looks after multiple products in several European markets. In this role you will assist in the end to end processing of our B2B clients and merchants requests. You will work on requests from our internal & external clients. You will collaborate with other Merchant teams and stakeholders. Due to the nature of the role you will need to have an excellent Growth Mindset as well as having a flexible & adaptable approach to your own work. Being part of a multi-functional team you will be working on different tasks and may need to re-prioritize your work according to our business & client’s needs.

**How will you make an impact in this role?**
- Respond quickly and accurately to internal customer questions and issues
- Inbound & outbound call handling
- Customer service & maintenance functionality
- New accounts processes e.g. client, card & merchant set-ups
- Reconciliation of accounts
- Risk & credit management
- B2B knowledge an advantage

**Minimum Qualifications**:

- Strong written and verbal communication
- English & French is essential, additional languages desirable -German/Dutch/Spanish
- Proficient at multitasking and navigation in a Windows environment
- Ability to deal with shifting priorities and high workloads
- Self-motivated, team player, with proven ability to effectively collaborate with colleagues across the company as well as Clients externally and internally.
- Ability to deal with shifting priorities and high workloads
- Ability to manage multi market internal and external client relationships
- Self-motivated, team player, with proven ability to effectively collaborate with colleagues across the company.
- Ability to multitask and remain calm under pressure

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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