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Customer Care Professional

2 months ago

Brighton, East Sussex, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

It is impossible to list everything you will do here because every customer is different. But a few things are clear, you will:
  • Respond quickly and accurately to merchant customer questions and issues via phone and other communication channels.
  • Own issues to the point of resolution
  • Offer merchant customers unique solutions
  • Find new ways to offer merchant customers a better experience
  • Suggest new ways to improve processes and customer care
Do you have what takes to build a career here? Previous experience is not important to us, what is important is that you demonstrate the following:
  • Excellent verbal & written English is essential
  • Target driven and take accountability for your work, whilst working in a fast paced metric driven environment
  • Confident and energetic in your approach
  • Motivated and committed to serve customers
  • Reliable and your team members can count upon you
  • Merchant experience desirable
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.