Senior Manager

3 weeks ago

Brighton, East Sussex, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express entered the travel agency business in 1915 and is today one of the world's largest travel networks. Over 100 years later the Travel and Lifestyle Services organization remains at the forefront of delivering card member value with a focus on providing premium leisure travel and related lifestyle services to Card Members through various offline and online channels around the globe. The global breadth of this team enables it to serve more Card Members whenever, wherever, and however they want to engage with American Express Travel & Lifestyle Services. And with each market tailoring its products and services to its unique customer base, Card Members are provided with the guidance, protection, value, and seamless experience for which they look when booking and enjoying travel.

As a Product Manager/ Product Owner, you will join a team that develops foundational platforms, enabling card members across the full spectrum of digital channels including mobile, email, social and web.

This role will liaise heavily with both internal and external partners, therefore making it extremely important this person be able to build and leverage relationships to drive success across cross functional teams.

The successful individual ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team or a set of scrum teams within a SAFE train (stakeholders, designers, developers, and analytics) to deploy the new features across markets and products.

Will report to the Director of Product Delivery and Integration Responsibilities include:

  • Identifying opportunities and driving product strategy, roadmap, and features
  • Managing the product life cycle from strategic planning to tactical execution.
  • Prioritizing engineering work and balancing the requirements of customers and stakeholders.
  • Enabling analytics-driven decision making to evolve products and usage;
  • Understand how to APIs work and should be able to look into data schema's and run analytics on how to leverage to the data for internal consumer needs.
  • Ability to read request response JSONs / XMLs key for success in this role..
  • Evangelizing the product both internally and externally and shepherding products through the development process, advocating to achieve the best outcomes.
  • Interacting with customers to identify needs, opportunities, and gaps, and solve problems.
  • Brainstorming and negotiating effectively with various stakeholders to continuously define feature priority.
  • Help your team develop products by making difficult tradeoffs and removing roadblocks.
  • Prioritize feature/story backlog
  • Lead the business features breakdown into Platform features and stories.
  • Lead and/or write stories for scrum teams.
  • Agile mindset and transformation champion
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Minimum Qualifications:

  • Bachelor's degree science is highly preferred.
  • Significant experience in Product Management and leading projects/team in a global/complex/fast paced environment and executing complex project. Strong Travel industry experience and/or strong American Express Big data environment desirable
  • Hands-on technical knowledge/understanding of data and services including APIs (RestFul and SOAP) services and database storage in a complex/global environment.
  • Proven track record of driving innovation and business metrics with a customer-first mindset in a fast-paced environment.
  • Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams.
  • Proved track record of executing complex initiative in a Collaborative & Assertive manner and driving innovation and change management.
  • SAFe/Agile Product Owner certification preferred.
  • Background in Software Development preferred.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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