Customer Care Coordinator

6 months ago

Brighton, United Kingdom Beatport Full time

**About Beatport**

For over 15 years, Beatport has been the global leader in DJ and Club Culture, pushing the boundaries of dance music to all corners of the world. Created by DJs for DJs, Beatport has always been dedicated to innovating new products and services to support evolving generations of music performers and producers.

The Beatport Group includes some of the best-known brands in DJ culture, including Beatport, Beatsource, Loopmasters, Plugin Boutique, Loopcloud, Beatport Streaming, Ampsuite, LabelRadar, & Beatport.io The International Music Summit (IMS); we are consistently looking for bright, creative professionals with diverse perspectives and backgrounds.

**Where you come in**:
Beatport’s Producer Group (encompassing Loopmasters, Loopcloud & Plugin Boutique), a leading provider of music software and royalty-free sounds, is seeking a highly motivated and enthusiastic individual to join our team as a Customer Care Coordinator at our offices in Brighton or Farringdon, London or UK remote.

**As Customer Care Coordinator you will be responsible for**:

- Gathering and reporting user feedback for further analysis and improvement.
- Developing and working collaboratively on articles for the Help Centre, aiming to enhance customer self-service capabilities.
- Maintaining flexible working hours, including some weekend coverage if required.
- Participating in weekly team meetings to share insights and contribute to team objectives.

**As Customer Care Coordinator you will have**:

- Music production/music technology experience.
- Experience using a DAW (Digital Audio Workstation).
- Excellent computer skills with experience using both Mac and Windows systems.
- Previous experience in customer service role, preferably in a technical support or music-related industry.
- Enthusiasm for problem-solving and troubleshooting.
- Excellent attention to detail.
- Strong organisational skills and the ability to prioritise tasks effectively.
- Demonstrated ownership and dedication to achieving results.
- Proactive learning ability.
- Capacity to multitask in a fast-paced environment.
- Enjoyment of both team collaboration and independent work.

**How to apply**

**Benefits**

We offer a responsible and exciting proposal with an international range. The position is within a highly motivated team with a positive working climate that will allow you to express your talent fully. In addition, we offer appropriate remuneration and excellent development chances within a dynamically growing enterprise. Beyond this, the position provides an intensive integration into the international music scene.
- Remote work options.
- A professional environment with room for creativity and fun.
- First-hand access to select music events & Livestreams.
- 35 days annual leave per year.
- Health, dental, and vision insurance (varies by country).
- Focus days.
- Pension
- Participation in company's annual bonus pool program
- + more

**Equal Employment Opportunity**

The Beatport Group strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

**Hiring Practices**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Beatport’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Beatport may pursue all avenues available, including promotion from within, employee referrals, outside advertising, Internet recruiting, job fairs and college recruiting. Beatport does not accept speculative CV's from employment agencies unless specifically requested by the Talent Team.

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