Customer Service Emerging Talent Apprenticeship
4 weeks ago
Opportunity information
Salary £18000 per year
Duration 15 months
Advert closing date 22/12/2023
Description
We are looking for applicants to join our Customer Service - Emerging Talent apprenticeship program. As an apprentice, you will gain invaluable hands-on experience, high quality mentorship, and the opportunity to develop essential skills in various departments.
Ensure a quality Campus experience through the delivery of a highly student-focused administrative support service.
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Identify and promote internal and external resources to students.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
**Requirements**:
Entry requirements
Essential Skills and Experience
- Ability to interact with people confidently.
- Excellent communication skills.
- Excellent awareness skills.
- Ability to understand and follow specific instructions and procedures.
- Good general knowledge of computer systems, programs, and workflow.
- Advocate of time management and planning
- Great teamship attitude to building good working relationships.
Training to be provided
- Functional Skills Level 2 in Maths - if applicable
Functional Skills Level 2 in English - if applicable
Things to consider
Starting salary of £18,000
Skills required
Array
Future prospects
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Hours per week 40
Working week Mon-Fri 9am - 6pm
Apprenticeship standard Customer service specialist (Level 3)
Manchester, Lancashire, England, M12 6JH
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