999 Emergency Medical Advisor

2 weeks ago


Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

A 999 Emergency Medical Advisor is the person at the end of the phone when a member of the public calls 999 with a medical or traumatic emergency. They will gather as much information as possible, assess the situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under extreme pressure.

Handling emergency calls and thriving amid the challenges this role presents, requires you to have physical, mental and emotional resilience. You will be required to accept the reality of the emergency situations you will be dealing with whilst having the emotional strength to sustain yourself working in this role, meeting challenging circumstances and have the ability to work in a fast-paced environment. You will be required to adapt to change quickly in the face of adversity, trauma and tragedy.

We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and working in a fast paced environment.

This is a highly pressurised environment where you would be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. You would need to be confident in dealing with a range of people in varying situations.

Some of the calls we have received over the last 12 months include:

- Breathing difficulties and chest pain
- Stabbing
- Burnt hand on a hair straightener
- Cotton bud stuck in an ear
- Baby in cardiac arrest
- Someone suffering from a mental health crisis
- Suicidal and suicidal attempts
- Broken leg with excessive bleeding
- Elderly person had a fall

We are looking for individuals that have strong, clear communication skills that flourish in a fast paced environment. Applications are welcomed from individuals that can give empathy and support to members of the public calling in who are faced with extremely stressful situations.

Could you deal with all the above?

Do you have the qualities needed to fulfil these duties to the full potential needed for the role?

Would you be comfortable explaining who was a priority to a patient with no need for an emergency ambulance response and that they need to be directed elsewhere?

Will you be able to hear what sounds like abuse and recognise the best way to help someone in need?

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Interviews - Interviews will take place on 28th October 2023.

Training requirements - Successful applicants will be required to undertake 6 weeks classroom-based training, working Monday to Friday which is full time hours 0800-1600. Following the training course, you will be required to undertake a 4 week period of full time mentoring following a 24/7 rota. No annual leave is allowed during this 10-week period.

You must be able to evidence you are educated to GCSE standard or equivalent (Level 2) and relevant experience of working within a healthcare environment. You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable.

We are currently recruiting to full time positions. These will be working as a reserve (Rota given 4 weeks in advance) and shifts will be allocated across 24 hours per day, 7 days per week.

**If you are successful at obtaining a place on one of our courses, due to operational needs, you may be required to travel to a different site across the trust for your training course**

If you have been success

**For further details / informal visits contact**:
**Richard Jenkins on**: 07812 304812


  • Medical Secretary

    4 days ago


    Manchester, United Kingdom Pertemps Network Group Full time

    **Medical Secretary**: - CTMAN**£15 - £25 Per Hour** - Full Time**Temporary** **Manchester, Greater Manchester** **Administration** **Job Description**: **BAND 5/6/7 Medical Secretary** *** Pertemps Medical Professionals are sourcing experienced Medical Secretaries - We currently have a variety of part-time, flexible hour rotas available that...

  • Patient Advisor X2

    6 days ago


    Manchester, United Kingdom Fallowfield Medical Centre Full time

    We are looking for two experienced Patient Advisors /receptionists to join our friendly team at Fallowfield Medical Centre. We are a medium sized medical practice with just over 4000 patients and we use EMIS and Docman on a daily basis. We offer NHS Pension Scheme available to all members. We offer 16 hours per week on a permanent contract. **Job Types**:...


  • Manchester, United Kingdom DoctorJobs Full time

    This is an excellent opportunity to progress your career working for a well-known academic teaching hospital in Dublin. This is a 6/12 month position on a salary basis with the possibility of an extension. - Recent experience in Emergency Medicine - Irish or UK experience ideally but not essential - Ability to work as part of a diverse team - Strong...


  • Manchester, United Kingdom UK-Med NGO Full time

    Senior Health Advisor (Disaster and Conflict Response) We are seeking a Medical Doctor, with expertise and experience in humanitarian responses, conflict and disaster medicine, to provide expert technical input and leadership across our humanitarian health programming? Role : Senior Health Advisor (Disaster and Conflict Response) Hours : Full-time ...

  • Consultant in Paediatric Emergency Medicine

    Found in: Talent UK C2 - 2 weeks ago


    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    Consultant in Paediatric Emergency Medicine Employer Location Manchester Salary £93,666 to £126,281 per annum Closing date 13 Feb 2024 View more Profession , , , Grade Contract Type Hours Setting You need to or to save a job. MB ChB or equivalent Full and specialist registration (and a licence to practise) with the General Medical Council...


  • Manchester, United Kingdom The Debt Advisor Full time

    **Job Title**: Post Appointment IVA Administrator **Department**: Post-Appointment **Responsible to**: IVA Supervision Manager **Hours of work**: 35 hours per week **Main Purpose**: Cover a range of duties across the Post-Appointment Team **Salary**:£21,000 to £24,000 (dependent upon experience) The Debt Advisor is a rapid growing business with a...

  • Regional Auditor

    Found in: Talent UK C2 - 4 days ago


    Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview A vacancy has arisen for a regional Auditor at our Manchester - Parkway SiteThe successful candidates will undertake a period of training and mentorship.The application process is intended to facilitate the identification of a member of staff working within the Emergency Operations Centre who is keen to develop into the role of an EOC...

  • Buyer

    4 days ago


    Manchester, United Kingdom JFA Medical Full time

    **JFA Medical: Buyer Position** **Company Overview**: JFA Medical is a dynamic and expanding company committed to excellence. With a track record of significant growth, we are on the lookout for talented and driven individuals to join our team. We are currently seeking a skilled Buyer, an integral role that supports our company’s continued...


  • Manchester, United Kingdom The HSE Recruitment Network Full time

    Health and Safety Advisor (Education/Facilities Management Background) West Midlands (Local work) Head of Health and Safety My client is seeking a proficient Health and Safety Advisor to offer expert guidance and assistance to managers and staff across all areas of Health & Safety. Responsibilities for the role of Health and Safety Advisor include: #...

  • Senior HR Advisor

    3 weeks ago


    Manchester, United Kingdom Distinct Consultancy Full time

    Senior HR Advisor - GBP40,000-GBP43,000 + Private Medical + 33 Days holiday + Early Finish Fridays + Market Leader + Benefits! The Company Our client are a market leading manufacturer who operate on a global basis. Due to continued expansion they have an excellent opportunity to join their business as a Senior HR Advisor. This is a fantastic...


  • Manchester, United Kingdom DoctorJobs Full time

    This is an excellent opportunity to progress your career while working directly for a highly respected hospital, offering good working hours where basic pay can be supplemented by overtime and other allowances. Immediately available posts and start dates. **Requirements**: - Registration with the Irish Medical Council - Relevant Qualifications - Relevant...


  • Manchester, United Kingdom DoctorJobs Full time

    This is an excellent opportunity to progress your career while working directly for a Major University Teaching hospital, offering good working hours where basic pay can be supplemented by overtime and other allowances. Immediately available posts and start dates. **Requirements**: - Registration with the Irish Medical Council - Relevant Qualifications -...

  • Equality, Diversity

    2 weeks ago


    Manchester, United Kingdom Venn Group Full time

    An exciting opportunity has arisen for an interim Disability & Inclusion Advisor to join a forward thinking Education organisation, with an established Student Support provision. The post is suited to an ED&I specialist who is passionate about inclusivity, accessibility and equity for all. Job responsibilities include: - Creation of support packages, and...


  • Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience through customer-centric...

  • Clinical Advisor

    4 days ago


    Manchester, United Kingdom Evolve Selection Ltd Full time

    We are currently recruiting for a market leading Healthcare organisation with an exciting new opportunity working as a Clinical Advisor within the North of the UK. As part of this role, you will be promoting the effective and appropriate use of the company’srange of products and services within the relevant clinical environment. This is a full-time...

  • Travel Nurse

    7 days ago


    Manchester, United Kingdom Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel RN – ER Length: 13 Weeks Requirements : CT License 2 years minimum experience ACLS BLS PALS Other Details: Charting: Allscripts First-timers accepted Locals accepted: Locals over 60 miles Shift: Nights 1900-0730 Years of experience REQ: 2 Year Minimum First-timers accepted: Yes Weekend...


  • Rochdale, Greater Manchester, United Kingdom Fawkes and Reece Full time

    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience through customer-centric...

  • Travel Nurse

    2 weeks ago


    Manchester, United Kingdom Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel RN – ER Shift: Nights / 7p-7:30a (12×3) 36 hours per week, EOW Length: 13 Weeks Requirements : CT License 2 years minimum experience ACLS BLS PALS Other Details: Charting: Allscripts First-timers accepted No locals accepted Specialty: ER Nights Hours: 1900-730 Interview type: Client...


  • Manchester, United Kingdom The Christie NHS Foundation Trust Full time

    This post is for 40 hours per week 50% Undergraduate Medical Education and 50% Clinical Medicine. The role of the undergraduate education side of the post is to develop, coordinate and deliver medical student education within the trust. Clinically the postholder will provide medical care of patients across various inpatient wards and the Acute Assessment...


  • Manchester, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and...