Customer Service Advisor

2 weeks ago


Rochdale Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays
A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.
This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. You will be responsible for monitoring and tracking their internal system ensuring that all activity is processed and actioned within a proactive manor ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times
Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
Facilitate all complaint responses ensuring all information is provided by the Regional team.
Provide detailed report on all complaints and their status in weekly meetings
Action and issuing of all Customer Care defects received through the system, maintaining service level agreements
Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
Full administration and weekly updates of the 'Your Watch' database
Providing support to regional area offices in respect of customer queries
Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams
Customer Relations Advisor - Skills & Experience
Essential in complaints handling and formal complaint response writing
Experience working within a customer service role (essential)
Experience working in a housebuilding company within a customer care role
Team Player with excellent customer service, communication and interpersonal skills
Professional telephone manner
In return for your skills my client are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave. In addition, the company are passionate about developing and supporting their employees to work to the best of their potential and encourage progression from within.
If you are interested in the Customer Relations Advisor opportunity and would like to apply, please contact Deena at Fawkes & Reece on (phone number removed) or apply via the link provided #J-18808-Ljbffr



  • Rochdale, United Kingdom Northern Employment Services Full time

    We are currently recruiting for Customer Service Advisor on behalf of a well - established online retail company based in Rochdale. This is a temp to perm vacancy with full time shifts available. Centrally located in the Castleton area of Rochdale, easily accessable via mortorway, and a short 10 minute walk from Castleton Train Station. **Customer Service...


  • Rochdale, Greater Manchester, United Kingdom Fawkes and Reece Full time

    Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience through customer-centric...


  • Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...


  • Manchester, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Customer Service Advisor **Salary**: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester....


  • Greater Manchester, United Kingdom Interaction Recruitment Full time

    **£10.42 per hour (increasing to £11.25 after successful 12 week probation)** **Must be fully flexible Monday to Sunday 6am-11.30pm** **35 hours per week with optional overtime (please note there will be 4 weeks of paid training at 35 hours per week - this will be during the daytime)** **Based in Manchester (Media City)** We are currently recruiting...


  • Rochdale, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    Customer Relations Advisor Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience. This role is responsible for delivering the best customer experience...


  • Manchester, United Kingdom Page Personnel Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers assisting with general queries. Client DetailsOur client are a well established Financial Services business based in Manchester, they are...


  • Manchester, United Kingdom Hamilton Woods Full time

    **Customer Service Advisor** **Manchester** **Permanent** **35 hours pw** **£21,100** Hamilton Woods Associates are working with a Social Housing provider in Manchester, to recruit to a number of Customer Service Advisors. Full time (35 hours pw), as well as part-time (14-17 hours pw) positions are available. Working hours will be between 8am and 6pm...


  • Manchester, United Kingdom Page Personnel Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers assisting with general queries. Client Details Our client are a well established Financial Services business based in Manchester, they are...


  • Manchester, United Kingdom Page Personnel Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers assisting with general queries. Client DetailsOur client are a well established Financial Services business based in Manchester, they are...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established financial services business, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with theirpayments and setting up payment plans. **Client Details** Our client are a well established financial...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be first point of contact to a UK customer base via mulit-channels, assisting with any concerns or queries they may have. **Client Details** Based in Stretford, Manchester. This client is a leading e-commerce retailer and are looking for an experienced Customer Service Advisor to join their team on a temporary...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments andsetting up payment plans. **Client Details** Our client are a well established retail business based...


  • Manchester, United Kingdom Pertemps SSDC - DDT Full time

    **Customer Service Advisor** Our Insurance Broker client have a brilliant opportunity to join their global company as a Customer Service Advisor! We are looking for a hard-working and committed Customer Service Advisor to support a busy claims handling department. This position would involve home working (all equipment provided) and offers full time hours...

  • Debt Advisor

    4 weeks ago


    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...


  • Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client are a well established Financial Services business based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their Recoveries team. Our client offers great career...


  • Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading energy company - Excellent benefits **About Our Client**: Our client is a leading Energy provider based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression, competitive salary and excellent...


  • Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client are a well established retail business based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their Recoveries team. Our client offers great career progression, competitive salary and...


  • Rochdale, Greater Manchester, United Kingdom Building Careers UK Full time

    Customer Relations Advisor / Customer Care Coordinator Are you passionate about delivering exceptional customer experiences in the housing sector? Do you thrive in a collaborative environment where your efforts make a real difference? If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale. The...