French Customer Service Agent

3 weeks ago

Edinburgh, United Kingdom CCA Recruitment Full time

Are you fluent in French and seeking a role in a global company with exceptional career prospects? We're in search of driven, enthusiastic Customer Service Advisors to join our team as we embark on a journey of growth and expansion.

In return, we offer an innovative and dynamic work environment, coupled with a competitive benefits package. Our comprehensive training program is designed to elevate your journey to new heights.

You'll be expected to work 37.5 hours per week, following a rotating shift schedule that includes weekends and public holidays.

£23000 per year plus a £1000 language allowance

**Core Responsibilities**:

- Engage with clients across various products and channels within our vibrant contact centre
- Approach customer concerns empathetically and patiently in a results-oriented setting.
- Collaborate within a high-achieving team, providing support to colleagues as needed.
- Participate in regular team huddles to stay aligned with team goals.
- Stay informed about the latest promotions and initiatives.
- Adhere to Company Policies and Procedures.
- Contribute to ad hoc projects as assigned.

**Key Qualifications and Experience**:
**Essential**:

- At least 1 year of call centre experience.
- French speaking
- Demonstrated excellence in customer service.
- Strong communication skills; fluency or proficiency in both written and spoken English.
- Proficient typing abilities.
- Effective troubleshooting and problem-solving skills with a commitment to positive outcomes.
- Ability to establish rapport quickly through attentive listening.
- Enthusiastic, diligent, and conscientious work ethic.
- Detail-oriented approach with a track record of completing tasks.

**Desirable**:

- Bilingual skills (/French/).
- Touch-typing skills.
- Flexibility in work approach.
- Passion for travel
- Previous customer service experience.

**What We Offer**:

- 32 days of holiday, including 8 bank holidays.
- Life assurance for peace of mind.
- Annual travel benefit.
- Employee referral program with rewards.
- Employee well-being program including gym memberships and health assistance.
- Extensive learning opportunities to advance your career.
- Enhanced family-friendly policies.
- Team-building activities to foster camaraderie.
- Celebration of diversity through awareness and onsite events.

This role will be based at our Edinburgh office on a full-time basis until training and probation are completed. Hybrid working arrangements may be possible thereafter.
- No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business._
- Disclaimer_
- CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database._

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Ability to commute/relocate:

- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: hmfr

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