Customer Service Advisor

3 weeks ago


Crewe, United Kingdom Synergy Recruitment LTD Full time

**A vibrant team, a varied role, flexibility AND career progression...too good to be true?**

Not at this company.

Due to company expansion, our Crewe-based client is looking to recruit 2 Customer Service Advisors to join their Customer Service Department.

You will be part of a team which is busy, enjoys plenty of banter, and has a strong team spirit.

Promoting staff internally is commonplace at this organisation (nearly all the senior management team started their career within customer services) So, this might not only be your next job, but the one after that too

**Check out the list of benefits you will also receive as a Customer Service Advisor**:

- Salary - £21,839 + bonuses (up to £100 per month = £23,000 OTE)
- 25 days + bank holidays
- There are set hours Monday to Friday either 8am - 4pm or 10am - 6pm, with 1 in 3 Saturdays 9am - 1pm (this is paid additionally at time and a half)
- Hybrid working after training (3 days in/ 2 days working from home, remote)
- Free parking
- Employee benefit scheme including holiday purchase scheme, health cash plan, travel insurance and life insurance
- Employee Recognition Awards

**Daily Responsibilities**:
You would be joining a busy Customer Service Department with a current team of 22 agents.Your main duties will be:

- Updating customer records, dealing with direct debit enquiries, and printing off relevant documentation
- Responding to a multitude of inquiries and queries within the necessary deadlines

**Experience and Skills required**:
To be successful in the Customer Service Advisor position you must phone-based experience and excellent customer service skills, along with the ability to manage a busy workload and meet varying deadlines.

Your enthusiastic, positive attitude will fit in perfectly with the team and company culture

Full training will be provided on their inhouse systems and processes.



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