Customer Service Assistant
3 weeks ago
This company are currently recruiting a temporary Customer Service assistant on a temp-perm basis. This will be a role based at their office in Wolverhampton with the opportunity of hybrid working.
**Key Details**:
- **Location**: Wolverhampton area
- **Schedule**: Monday to Friday
- **Hybrid Work**: After completion of the training period
- **Contract**: Initially temporary, with the potential for permanent placement
**Responsibilities**: As a vital member of the customer service team, you will be responsible for:
- **Answering Inbound Calls**: Providing exceptional service to customers by addressing their inquiries and concerns.
- **Dealing with Customer Queries**: Resolving issues and ensuring customer satisfaction.
- **Logging Data**: Accurately documenting interactions and maintaining organized records.
- **Outbound Calls**: Proactively reaching out to customers when necessary.
**Requirements**:
- **Customer Service Experience**: Previous experience in a call centre is required
- **Inbound Call Confidence**: Comfortable and confident in handling inbound calls.
- **Call Centre Background**: Experience in a call centre environment is highly desirable.
- **Communication Skills**: Excellent verbal and written communication skills.
**Perks**:
- **Opportunity for Progression**: This company values growth, offering various opportunities for career advancement.
- **Training and Support**: This company provides ongoing training and support to help you excel in your role
**Job Types**: Full-time, Temp to perm
Contract length: 6 months
**Salary**: £12.59 per hour
Expected hours: 37 per week
**Benefits**:
- Flexitime
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 899
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