Business Customer Service Clerk

2 weeks ago


Wolverhampton, United Kingdom Adecco Full time

Our client is currently recruiting for a Business Accounts/Customer Service Clerk to join their professional team and ever-growing, successful business based in Wolverhampton. This is a fantastic opportunity that offers a warm, family feel environment with lots of social benefits to encourage full team cohesion.
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**Role Summary**
- Providing exceptional customer service skills to the client.
- Managing incoming calls/queries and proactively find the solution.
- Update the client on all information regarding their account and provide feedback where necessary.
- Consult, support and guide the client to best navigate and overcome issues.
- Maintain clear communication lines according to company guidelines.
- Identify major incidents and escalate to the relevant teams when required.
- Be able to manage a busy environment and prioritise workload effectively.
- Action all required administration tasks and work to strict deadlines.

**Ideal Criteria**
- Experience in a similar role is ideal bringing transferable customer service or account management skills.
- Basic computer skills - MS Word, Excel, and Outlook to a basic standard.
- Excellent people skills/relationship building is essential.
- Ability to manage own workload and demonstrate exceptional organisational skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Usman Mahmood



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