Head of Student Communications and Content

2 months ago

London, United Kingdom King's College London Full time

Job id: 087826. Salary: £51,974 - £61,021 per annum, including London Weighting Allowance.

Posted: 15 April 2024. Closing date: 05 May 2024.

Business unit: Students & Education. Department: Student Engagement.

Location: Strand Campus. Category: Professional & Support Services.

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About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student Knowledge & Information department brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all King’s students, from enrolment to graduation.

The Student Communications & Content team deliver innovative, digital-led and student-focused communications and content to equip our students with everything they need to know outside the content of their programme to complete their studies successfully and get the most out of student life.

About the role

Head of Service and/or Senior Managers have operational responsibility for a defined portfolio of education and student professional services, as:
A departmental lead within the Students and Education Directorate; or

Project/programme/departmental lead within an academic faculty; or

the lead of defined divisional-wide initiatives

Heads of/Senior Managers work within and across teams and functions, engaging with a wide range of colleagues across King’s. They contribute and lead on activities which positively impact the student experience. This includes ensuring:
Close working with their Associate Director, and across organisational boundaries, to identify and action opportunities to improve efficiency and consistency of service (or project) delivery

Efficient resource utilisation and organisation of work resources within their department (or project)

Proactive engagement with service users and stakeholders to facilitate mutually effective working relationships

Their department (or project) embeds a culture of service, transparency and continuous improvement

Heads of /Senior Managers will have an understanding of the priorities, cultures and pressures of a research-led university and of academic processes and the structure of the academic year.

The Head of Student Communications & Content leads a team delivering innovative, digital-led and student-focused communications and content to equip our students with everything they need to know outside the content of their programme to complete their studies successfully and get the most out of student life.

Key responsibilities include:
Oversee all day-to-day operations in the Student Communications & Content team to support delivery of a high-quality service, providing support and guidance to managers around staff recruitment, induction, training and development; documentation of processes and knowledge sharing; planning and prioritisation; and other business-as-usual and project activity. Develop expert knowledge on all relevant processes and policies.

Supported by the Associate Director Student Knowledge & Information, set strategy for the Student Communications & Content team and direct its implementation across the team in defined annual plans, in alignment with other key strategies across King’s such as Vision 2029.

Line manage direct reports and build a positive culture within the team in order to drive high performance and productivity, promoting trust, constructive feedback, empowerment, innovation, ongoing professional development, celebration of success and collective responsibility. Motivate and inspire colleagues while protecting staff wellbeing.

Provide support, guidance and a final point of escalation or decision making within the team in the planning and delivery of specific pieces of content/communications work and broader campaigns or customer journeys, across multiple channels.

Deploy insights from collated quantitative and qualitative analysis in decision making, ensuring the team is delivering value for students and continuously meeting their needs.

Work closely and build effective relationships with colleagues across the university (especially teams elsewhere within the Students & Education Directorate, for which we manage content and provide direct support, and in faculties) to ensure alignment and that our output is accurate, accessible, consistent, enga

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