Front of House Assistant

3 months ago

Camberley, United Kingdom Jump In Full time

**Responsibilities**:
1. Customer Service:

- Greet and welcome customers with a friendly and positive attitude.
- Provide information about park attractions, activities, and safety guidelines.
- Assist customers in the admissions process, including ticket sales, waivers, and registration.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Ensure that all guests have a positive and enjoyable experience at the trampoline park.

2. Cash Handling and Point of Sale (POS) Operations:

- Process customer transactions accurately and efficiently using the POS system.
- Handle cash, credit card transactions, and provide correct change.
- Maintain accurate cash register balances and reconcile sales at the end of each shift.
- Ensure proper documentation and filing of transaction receipts and reports.
- Monitor and replenish supplies at the front desk, including wristbands, grip socks, and promotional materials.

3. Check-in and Safety Procedures:

- Verify waivers and ensure all guests have completed the necessary paperwork.
- Follow check-in procedures to ensure a smooth and organized entry process.
- Explain safety guidelines, and age restrictions to guests.
- Assist in maintaining a safe environment by monitoring guest behaviour and addressing any safety concerns.
- Coordinate with the operational team to ensure proper flow and timing for check-in procedures.

4. Customer Communication:

- Provide clear and effective communication to customers regarding park activities, promotions, and upcoming events.
- Assist customers with any questions or special requests they may have.
- Communicate wait times, activity availability, and park capacity to manage guest expectations.
- Offer assistance to customers with special needs or accessibility requirements.
- Maintain a professional and helpful demeanour when interacting with customers.

5. Sales and Upselling:

- Promote additional services, such as add-ons, upgrades, or future bookings, to enhance the guest experience and increase revenue.
- Upsell merchandise, and other retail items available at the trampoline park.
- Maintain a good knowledge of party packages, pricing, and offerings to effectively communicate options to guests.

6. General Administrative Tasks:

- Maintain accurate records of customer information, waivers, and liability releases.
- Assist in managing customer reservations, group bookings, and event inquiries.
- Collaborate with other team members to ensure proper communication and coordination of front desk operations.
- Support other departments, such as party hosts and operational staff, as needed.
- Assist with maintaining a clean and organized front desk area.

**Requirements**:

- Previous customer service experience is preferred.
- Excellent interpersonal and communication skills.
- Friendly and outgoing personality with a customer-centric mindset.
- Ability to handle cash transactions and operate a POS system.
- Strong attention to detail and accuracy in handling customer information.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexible schedule, including availability on evenings, weekends, and holidays.

**Additional Information**:
The role may involve working in other areas upon management or Duty Managers request during scheduled café shifts. Typically, you will be responsible for opening or closing the café and maintaining standards throughout your assigned shift.

We are committed to providing a dynamic and rewarding work environment, and we encourage our café assistants to thrive on delivering exceptional service while interacting with diverse customers.

**Job Type**: Zero hours contract

**Salary**: £5.55-£10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Camberley, GU15 3DT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Barista experience: 1 year (preferred)
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

  • Front of House

    2 weeks ago

    Camberley, United Kingdom Whitbread Full time

    We're currently recruiting in our Camberley Premier Inn. Working 18 hours per week, paying up to £11.79 per hour.Front of House - Camberley Premier InnCome and be a Front of House Team Member at Premier Inn in Camberley. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy...

  • Front of House

    3 weeks ago

    Camberley, United Kingdom Whitbread Full time

    We're currently recruiting in our Camberley Premier Inn. Working 15 hours per week, paying up to £11.79 per hourFront of House - Camberley Premier Inn Come and be a Front of House Team Member at Camberley Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from...

  • Front of House

    3 months ago

    Camberley, United Kingdom Premier Inn Full time

    We're currently recruiting in our Camberley Premier Inn. Working 20 hours per week, paying up to £11.12 per hour **Front of House - Camberley Premier Inn - Hotel** Come and be a Front of House Team Member at Premier Inn in Camberley. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Front of House Team Member

    4 days ago

    Camberley, Surrey, United Kingdom Whitbread Full time

    Front of House Team MemberWe're currently recruiting for a Front of House Team Member to join our team at Camberley Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make a real difference to our guests' experiences.About the RoleThis is a fantastic opportunity to join a leading hospitality business, Whitbread,...

  • Front of House Team Member

    4 days ago

    Camberley, Surrey, United Kingdom Whitbread Full time

    Front of House Team MemberWe're currently recruiting for a Front of House Team Member to join our team at Camberley Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make a real difference to our guests' experiences.About the RoleThis is a fantastic opportunity to join a leading hospitality business, Whitbread,...

  • Front of House UK

    3 months ago

    Camberley, United Kingdom Zizzi Full time

    Front of House UK - Team Member - Camberley  Calling all Pizza lovers!!.......(Pasta lovers are welcome too) Front of House Team Member up to £11.44 per hour plus tronc and benefits  As part of the Front of House team you could be greeting customers at the door, making cocktails on the bar, delivering picture perfect dishes to table or guiding the...

  • Front of House UK

    2 weeks ago

    Camberley, United Kingdom Zizzi Full time

    Front of House UK - Team Member - Camberley  Calling all Pizza lovers!!.......(Pasta lovers are welcome too) Front of House Team Member up to £11.44 per hour plus tronc and benefits  As part of the Front of House team you could be greeting customers at the door, making cocktails on the bar, delivering picture perfect dishes to table or guiding the...

  • Front of House Team Member

    1 week ago

    Camberley, Surrey, United Kingdom Whitbread Full time

    Front of House Team MemberWe're currently recruiting for a Front of House Team Member to join our team at Camberley Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make a real difference to our guests' experiences.About the RoleAs a Front of House Team Member, you'll be responsible for providing exceptional...

  • Front of House Team Member

    1 week ago

    Camberley, Surrey, United Kingdom Whitbread Full time

    Front of House Team MemberWe're currently recruiting for a Front of House Team Member to join our team at Camberley Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to make a real difference to our guests' experiences.About the RoleAs a Front of House Team Member, you'll be responsible for providing exceptional...

  • Front of House Team Member

    1 week ago

    Camberley, Surrey, United Kingdom Whitbread Full time

    Front of House Team Member OpportunityWe are seeking a skilled and enthusiastic Front of House Team Member to join our team at Premier Inn Camberley. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring our guests have a warm and welcoming experience.About the RoleProvide exceptional...

  • Front of House Team Member

    1 week ago

    Camberley, Surrey, United Kingdom Whitbread Full time

    Front of House Team Member OpportunityWe are seeking a skilled and enthusiastic Front of House Team Member to join our team at Premier Inn Camberley. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring our guests have a warm and welcoming experience.About the RoleProvide exceptional...

  • Food Service Assistant

    4 months ago

    Camberley, United Kingdom Aramark Full time

    **Your Aramark journey starts here** Are you looking to work in a fun but busy environment as part of a team? Are you looking for a flexible full time role? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting for a **Kitchen Assistant** to be a part of our integral...

  • Housing Officer

    5 days ago

    Camberley, United Kingdom CV-Library Full time

    Are you passionate about making a positive impact on people's lives? Do you have a background in customer service and a desire to work within the housing industry? We have an exciting opportunity for a Housing Officer to join a national Housing Association and contribute to the wellbeing of our diverse range of customers. Our client is dedicated to...

  • Housing Officer

    4 days ago

    Camberley, United Kingdom Adecco Full time

    About the RoleWe are seeking a dedicated and compassionate Housing Officer to join our team at Adecco. As a Housing Officer, you will play a vital role in delivering exceptional customer service and managing complex cases.Key ResponsibilitiesEngage with residents and provide them with assistance and guidance on housing matters.Manage a caseload of vulnerable...

  • Housing Officer

    5 days ago

    Camberley, United Kingdom Adecco Full time

    About the RoleWe are seeking a dedicated and compassionate Housing Officer to join our team at Adecco. As a Housing Officer, you will play a vital role in delivering exceptional customer service and managing complex cases.Key ResponsibilitiesEngage with residents and provide them with assistance and guidance on housing matters.Manage a caseload of vulnerable...

  • Housing Officer

    7 days ago

    Camberley, United Kingdom Adecco UK Limited Full time

    Are you passionate about making a positive impact on people's lives? Do you have a background in customer service and a desire to work within the housing industry? We have an exciting opportunity for a Housing Officer to join a national Housing Association and contribute to the wellbeing of our diverse range of customers.Our client is dedicated to providing...

  • Part-Time Local Housing Manager

    1 week ago

    Camberley, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an exceptional Local Housing Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living...

  • Part-Time Local Housing Manager

    1 week ago

    Camberley, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an exceptional Local Housing Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living...

  • Part-Time Local Housing Manager

    5 days ago

    Camberley, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an exceptional Local Housing Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living...

  • Part-Time Local Housing Manager

    5 days ago

    Camberley, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an exceptional Local Housing Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living...