Front of House Assistant

6 months ago

Camberley, United Kingdom Jump In Full time

**Responsibilities**:
1. Customer Service:

- Greet and welcome customers with a friendly and positive attitude.
- Provide information about park attractions, activities, and safety guidelines.
- Assist customers in the admissions process, including ticket sales, waivers, and registration.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Ensure that all guests have a positive and enjoyable experience at the trampoline park.

2. Cash Handling and Point of Sale (POS) Operations:

- Process customer transactions accurately and efficiently using the POS system.
- Handle cash, credit card transactions, and provide correct change.
- Maintain accurate cash register balances and reconcile sales at the end of each shift.
- Ensure proper documentation and filing of transaction receipts and reports.
- Monitor and replenish supplies at the front desk, including wristbands, grip socks, and promotional materials.

3. Check-in and Safety Procedures:

- Verify waivers and ensure all guests have completed the necessary paperwork.
- Follow check-in procedures to ensure a smooth and organized entry process.
- Explain safety guidelines, and age restrictions to guests.
- Assist in maintaining a safe environment by monitoring guest behaviour and addressing any safety concerns.
- Coordinate with the operational team to ensure proper flow and timing for check-in procedures.

4. Customer Communication:

- Provide clear and effective communication to customers regarding park activities, promotions, and upcoming events.
- Assist customers with any questions or special requests they may have.
- Communicate wait times, activity availability, and park capacity to manage guest expectations.
- Offer assistance to customers with special needs or accessibility requirements.
- Maintain a professional and helpful demeanour when interacting with customers.

5. Sales and Upselling:

- Promote additional services, such as add-ons, upgrades, or future bookings, to enhance the guest experience and increase revenue.
- Upsell merchandise, and other retail items available at the trampoline park.
- Maintain a good knowledge of party packages, pricing, and offerings to effectively communicate options to guests.

6. General Administrative Tasks:

- Maintain accurate records of customer information, waivers, and liability releases.
- Assist in managing customer reservations, group bookings, and event inquiries.
- Collaborate with other team members to ensure proper communication and coordination of front desk operations.
- Support other departments, such as party hosts and operational staff, as needed.
- Assist with maintaining a clean and organized front desk area.

**Requirements**:

- Previous customer service experience is preferred.
- Excellent interpersonal and communication skills.
- Friendly and outgoing personality with a customer-centric mindset.
- Ability to handle cash transactions and operate a POS system.
- Strong attention to detail and accuracy in handling customer information.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexible schedule, including availability on evenings, weekends, and holidays.

**Additional Information**:
The role may involve working in other areas upon management or Duty Managers request during scheduled café shifts. Typically, you will be responsible for opening or closing the café and maintaining standards throughout your assigned shift.

We are committed to providing a dynamic and rewarding work environment, and we encourage our café assistants to thrive on delivering exceptional service while interacting with diverse customers.

**Job Type**: Zero hours contract

**Salary**: £5.55-£10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Camberley, GU15 3DT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Barista experience: 1 year (preferred)
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

  • Front of House

    6 months ago

    Camberley, United Kingdom Premier Inn Full time

    We're currently recruiting in our Camberley Premier Inn. Working 20 hours per week, paying up to £11.12 per hour **Front of House - Camberley Premier Inn - Hotel** Come and be a Front of House Team Member at Premier Inn in Camberley. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Front of House

    2 days ago

    Camberley, United Kingdom Premier Inn Full time

    We're currently recruiting in our Camberley Premier Inn. Working 40 hours per week, paying up to £10.30 per hour **Front of House** **HOTEL NAME: Camberley Premier Inn** **LOCATION: Camberley (GU15 3PL)** **HOURS: 40 Hours per week** **SALARY: Up to £10.30 per hour** At Premier Inn, we do our hotel jobs differently. Award-winning training. All the...

  • Front of House UK

    3 weeks ago

    Camberley, United Kingdom Zizzi Full time

    Front of House UK - Fixed Term Contract - Camberley  Calling all Pizza lovers!!.......(Pasta lovers are welcome too) Front of House Team Member - Fixed Term Contract Are you looking for a short term role? Then this is the role for you. Up to £11.44 per hour plus Tronc  As part of the Front of House team you could be greeting customers at the door,...

  • Front Of House

    4 weeks ago

    Camberley, United Kingdom Birchgrove Full time

    The Company Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s.We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers.We put our colleagues and residents at the heart of everything that we do and love to make a difference.The Role We are seeking front of house to join our...

  • Front Of House

    4 weeks ago

    Camberley, United Kingdom Birchgrove Full time

    Location : Birchgrove Pepperpot House, Godalming Contract : Permanent, Full time Salary : £25,643 The Company Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s.We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers.

  • Front Of House

    4 weeks ago

    Camberley, United Kingdom Birchgrove Full time

    Location : Birchgrove Pepperpot House, Godalming Before applying for this role, please read the following information about this opportunity found below.Contract : Permanent, Full time Salary : £25,643 The Company Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s.We bring purpose to our work and make a meaningful difference to...

  • Office Assistant

    2 days ago

    Camberley, United Kingdom RGS Recruitment Full time

    My client is an established and highly respected law firm. They are currently looking to recruit an Office Assistant for their Camberley Office. The main purpose of the role is provide an administrative support and front of house service to the company. Main responsibilities: - Check all the meeting rooms daily ensuring they are smart and presentable. -...

  • Housing Management Consultant

    2 weeks ago

    Camberley, Surrey, United Kingdom Hireful Full time

    At Hireful, we believe everyone has the right to a safe, secure and warm place to call home. We are seeking a Housing Management Consultant to join our team covering Orchard Court and Meade Court schemes in Camberley.This role involves ensuring the effective management of tenancies and community, supporting customers if they fall into arrears, managing...

  • Housing Expert Lead

    1 week ago

    Camberley, Surrey, United Kingdom Hireful Full time

    Specialist Housing Partner Role OverviewWe are seeking a highly skilled Specialist Housing Partner to join our Housing Services team, covering Orchard Court and Meade Court schemes in Camberley. As a Specialist Housing Partner, you will play a vital role in ensuring the effective management of tenancies and community within these schemes.Key responsibilities...

  • Housing Partner

    7 months ago

    Camberley, United Kingdom ACCENT housing Full time

    **At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?** We’re looking for a** Housing Partner **to join our Housing Services team in **Camberley**. **About the role and person**: - Monday - Friday - Permanent Always...

  • Housing Partner Trainee

    6 months ago

    Camberley, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers come first. They are always at the very heart...

  • Customer Service Assistant

    7 months ago

    Camberley, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking for a part time job, mainly Monday - Friday, working a couple of weekends per month? Love working in a fun and busy environment where no day is the same? Enjoy providing excellent customer service to an array of customers? If so, we have a job for you! We are currently recruiting a Customer Service...

  • Casual General Service Assistant

    6 months ago

    Camberley, United Kingdom Aramark UK Full time

    Your Aramark journey starts here Are you looking to work in a fun but busy environment as part of a team? Are you looking for a casual role, working as and when required? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting for a General Service Assistant to join...

  • Receptionist

    7 months ago

    Camberley, United Kingdom Lah Property Marketing Full time

    **Description**: **Receptionist - Part Time** **Camberley** We have an exciting opportunity for a front of house receptionist to work Monday, Tuesday and Wednesday morning as part of a job share team. We’re looking for a personable, well-presented individual, with proven relevant experience of providing five-star customer service. The role is located...

  • Housing Officer

    7 months ago

    Camberley, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own almost 20,400 homes across the North, East and South of the country and they are homes to over 41,000 of our customers. We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable -...

  • Customer General Service Assistant

    7 months ago

    Camberley, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a role that is casual, working only when required? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are...

  • Specialist Housing Partner

    7 months ago

    Camberley, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent...

  • Specialist Housing Partner

    7 months ago

    Camberley, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent...

  • Customer Service Assistant

    7 months ago

    Camberley, United Kingdom Aramark UK Full time

    **Your Aramark journey starts here** Are you looking for a part time job, mainly Monday - Friday, working a couple of weekends per month? Love working in a fun and busy environment where no day is the same? Enjoy providing excellent customer service to an array of customers? If so, we have a job for you! We are currently recruiting a Customer Service...

  • Casual General Service Assistant

    7 months ago

    Camberley, United Kingdom Aramark UK Full time

    **Your Aramark journey starts here** Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a role that is casual, working only when required? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are...