Administrative Assistant

5 months ago

Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

The Brighton and Sussex Diabetic Eye Screening Programme has a vacancy for two assistant administrators to join our team. We are looking for a confident person with experience of working in a busy environment.

The service provides retinal screening to over 45,000 people with diabetes across Brighton and Sussex and the admin role is pivotal to the smooth running of the service.

The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives.

You will enjoy helping patients and be comfortable working with the latest software packages and learning how to use bespoke screening software. It is essential that you have excellent customer care skills and the ability to work as part of a team.

You will be able to demonstrate a high level of communication skills, with the ability to prioritise competing demands of a busy environment.
- Arrange flexible appointments as necessary to ensure utmost convenience for service users and minimise DNA rate.
- Deal courteously with enquiries from GPs and service users, passing enquiries of a medical nature or complaints to the appropriate people.
- Create and maintain an accurate and up-to-date register of patients with diabetes requiring diabetic eye screening, based on referrals from GP surgeries.
- Actively ensure all programme failsafe procedures are adhered to and bring to the attention of the Team Leader any issue that may be deemed to represent a risk to patients or the programme.
- Ensure that all patients have their eyes screened annually unless earlier recall is indicated.
- Book clinical rooms at GP surgeries and other for screening locations.
- Set up clinics and send out timely appointments.
- Monitor service activity and advise Team Leader and / or Programme Manager of any risks to the successful achievement of the national standards.
- Undertake visual acuity and administer eye drops in a clinic situation to support screening staff.
- Send screening results to GPs and patients within the agreed timescales
- Provide training, supervision and mentoring for new staff.
- Work flexibly with the to ensure cover during office hours to: - provide a responsive service to users
- provide immediate response in the event of a problem i.e. sickness; short notice leave
- ensure the maintenance of confidentiality at all times

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Clinical

Receives reports from ophthalmologists and assesses these to ensure appropriate action is taken within appropriate timescales.

Management

Adheres to unit protocols and policies.

Leadership
1. Act as role model and advisor to less experienced staff.
2. Advises retinal screener/graders when they are undertaking office duties.

Communication

1. Deals with telephone enquiries from patients and GP surgeries and makes assessment of action required.
2. Offers advice to patients as to whether or not they should be attending screening clinics, working within National Diabetic Eye Screening Programme (NDESP) guidance.
3. Imparts complex information to patients and employs influencing skills to help persuade reticent patients to attend clinics.
4. Writes specific letters to patients and their GP’s addressing their individual needs as necessary.
5. Liaises with GP surgeries and deals with enquiries about appointments, referrals and results.
6. Works closely with other administrators to ensure efficient delivery of the service.
7.

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