Sales and Customer Service Representative

3 weeks ago


Lisburn, United Kingdom Unicorn Flooring Ltd Full time

**Sales and Customer Service Representative**
- **Starting salary of £25k per annum DOE**:

- **Up to £1000 per annum potential team performance related bonus**:

- **Additional £1000 per annum upon successful completion of probation**

Full-Time, 09:00-17:00, Monday - Friday (Office Based)

Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within the Group portfolio and we manufacture and supply innovative, high-quality products across a range of sectors including washroom services and vending, PVC interlocking floor tiles, rainwater systems and street litter, recycling and medical bins to a range of industries internationally.

This role will be based within Unicorn Flooring, which manufactures two different brands of PVC interlocking tiles: Flexi-Tile and Ecoloc. Our tiles are supplied to a network of global partners and are sold predominantly within the industrial, retail and commercial sectors.

We have recently embarked on a digital journey with the aim of developing and growing sales from website leads and due to continued growth from the digital sales channel we plan to expand our team to manage the high number of leads.

**THE ROLE**

Full product training will be provided as part of your induction, and you will work within a supportive and friendly team environment focused on achieving the team targets. This is an exciting opportunity to join a thriving sales team and there are excellent opportunities for internal career development and progression. If you are a motivated salesperson who excels at developing relationships with new customers and winning new business sales then we would love to hear from you

**KEY DUTIES & RESPONSIBILITIES**
- Initiating contact with potential customers and driving outbound sales
- Following up inbound website leads in line with agreed timelines
- Processing new sales orders
- Acting as the first point of contact for customers
- Building rapport with our customers and recognising opportunities for account growth
- Communicating special offers and promotions to our existing customers
- Liaising with the production team to ensure sales orders are dispatched on time and providing customers with updates regarding their orders
- Maintaining accurate customer records

**LEVEL OF QUALIFICATION AND EXPERIENCE**

**Essential**:

- At least 1 year’s previous experience within a similar role (B2B preferrable).
- Previous experience following up on warm sales leads via telephone and in closing sales.
- PC literate with a working knowledge of MS Outlook and Excel.

**Desirable**:

- Experience in the use of Customer Relationship Management (CRM) systems.
- Conversational level French or German would be an advantage but is in no way essential.

**SKILLS REQUIRED & PERSONNEL SPECIFICATION**
- Strong interpersonal skills with a positive attitude and an ability to build and maintain relationships.
- Confident and friendly telephone manner.
- Effective at closing sales with good negotiation skills.
- Ability to pay particular attention to detail with an emphasis on accuracy.
- Good time management & organisational skills and an ability to prioritise workload.
- Excellent written and verbal communication skills (English) and a passion for helping customers.
- Enthusiastic and comfortable working on your own initiative in a fast-paced environment.

**WHAT WE OFFER**
- Friendly small team environment
- Great opportunities for learning and progression
- No weekend or shift working
- Scenic riverside location with free onsite parking
- 33 days annual leave for full time employees
- 5-minute walk from Lambeg railway station, 1 mile from M1 Motorway and 7 miles from Belfast City Centre
- Discounted onsite gym open from 6am-11pm, Monday
- Friday
- Death in service benefit of 4 times annual salary*
- Income Protection Policy to provide percentage of salary in the event of long-term sickness*
- Onsite EV charging

Unicorn Group reserve the right to enhance the essential / desirable criteria in order to facilitate shortlisting if required.

*eligibility criteria applies

At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

**Benefits**:

- Bereavement leave
- Company car
- Company events
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work Location: In person

Application deadline: 22/05/2024
Reference ID: 2024/7/UFL



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