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Solution Implementation Specialist
3 months ago
**About **Thentia**
Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.
**About the **R**ole**:
The Implementation Specialist role is a critical role to ensure the smooth and efficient onboarding of new clients on to Thentia’s software. This is a client facing role requiring superb customer service skills, a positive energy, tenacity with solving problems, and truly caring about a client’s successful usage of the product.
**Responsibilities**:
- Consult with clients to determine the best configurations for the client’s business needs and long-term usage of the product
- Configure the product to meet the needs and requirements of the client
- Become proficient with the product and translate client requirements to capabilities of the product
- Assist clients with the preparation of their existing data for migration
- Collaborate with the Customer Success Management team and Training team to understand the client needs and requirements to ensure a timely and complete implementation process
- Provide regular status updates on implementation deliverables and milestones through defined processes with both clients and internal stakeholders
- Balance multiple concurrent projects within set workload expectations
**Qualifications**:
- Bachelor's degree, college diploma in related field and/or equivalent experience
- 2 years minimum of software implementation, customer service and/or transferable experience
- 2 years experience working with database-driven workflow products
- Strong interpersonal skills including collaboration, clarity in communication, managing expectations, enthusiasm and friendliness
- Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
- Excellent communication skills (both verbal and written) to ensure all parties are kept abreast of the implementation process (both internally and externally)
- Working knowledge of business productivity software
- Learner’s mindset with drive and ability to consistently improve knowledge and abilities
**Nice to Haves**:
- Customer Success and/or Project management experience
- Knowledge of professional licensing and/or regulation
**We**’re** proud to be **‘Great Place to Work’ certified** in the U.S. and Canada. **Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.
**We are a h**ybrid **w**ork**place**:At Thentia, we've adopted a hybrid work model with 3 days a week in office and 2 days at your discretion. As a company, hybrid collaboration is key to our success because:
- It’s noticeably and positively different when we have people together
- Being all remote is pretty impersonal and can be isolating
- Serendipitous interactions can spark new big ideas and innovation
- Problem solving and sharing ideas in real time moves us forward faster
- Cross group collaboration makes us stronger
- Having fun, together helps us win together
- Best of all feeling the energy in the room around ideas and wins is incredible
**Compensation**
Thentia provides employees with a competitive base salary along with:
- Full Health Insurance coverage (programs vary for each country)
- Flexible paid-time-off, including vacation and wellbeing days, and volunteer days
- Parental Leave
- Year-end bonus potential (for eligible roles)
- Professional development & training, including Udemy Business
**Our **C**ommitment**
We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.
**Staffing Firms**:Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.
