Head of Regional Service, Relationships and

2 weeks ago

London, United Kingdom Migrant Help Full time

Head of Regional Service, Relationships and Partnerships - South

**Location**:London

**Salary**: £45,000 per year.

**Job type**:35 hours per week. Hybrid working. This role is based across London, the Midlands, South and East England and Wales.

**The Company**:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect andenables them to reach their full potential.

If you are an effective relationship builder, able to maintain self-discipline and integrity at all times, have demonstratable experience of motivating others to meet KPIs and targets and are looking for an exciting role within an ever-growing, fast pacedteam, we'd love to hear from you

**The Role**:
We are currently looking for a Head of Regional Services, Relationships and Partnerships - South, to join our vibrant and committed Migrant Help team, on aPermanent Contract.

**Duties and responsibilities**:
The Head of Regional Services and Relationships - South is an exciting, varied and interesting role for a senior leader with a proven track record of managing and developing people. Below is an outline of the main duties and responsibilities but this isby no means an exhaustive list and every day is different.
- Provide leadership, ownership and accountability for the day-to-day operational management of the service.
- Monitor and address any shortfalls in delivery of KPIs linked to regional operations
- Represent the organisation at regional and stakeholders' meetings, maintaining the organisation's professional standing as a key strategic partner.
- Provide insight to the Senior Management team, contributing to the formulation and implementation of service delivery policies, focusing on continuous improvement.
- Responsible for the recruitment, management and development of your team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success.
- Collate and analyse data on customer satisfaction through varies sources, linking in with development strategies to maintain and improve the quality-of-service delivery.
- Ensure compliance with statutory and contractual training requirements, and adherence to Migrant Help's Policies and Procedures at all times.
- Liaise with colleagues in the Strategy team to explore and develop opportunities in areas for growth and expansion.

**Experience and skills**:

- A demonstrable ability to communicate effectively both in writing and verbally, including well developed report writing and presentation skills
- Excellent administrative and organisation skills, with great attention to detail.
- Ability to work in a timely fashion dealing with challenging and changing needs, reprioritising and delegating work as necessary.
- An understanding and observance of impartiality and confidentiality
- Highly dedicated with a genuine interest in Migrant Help, its values and our clients

**Benefits**:

- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme

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