Head of Maintenance Services

3 weeks ago

London, United Kingdom L&Q Full time

**The Role**:
***

**Contract type: Permanent, Full Time**

**Location: South London & Kent**

**Persona: Agile (20 - 40% office based)**

**Salary: Competitive**

2 stage interview process. Initial interviews will take place on 6th and final stage will take place on 13th January

L&Q are looking for a Head of Maintenance Services to focus on the organisation’s South Maintenance region. Consisting of South London, South East London, Kent and South West London, plus surrounding areas. This is an excellent opportunity to be part of team leading change within the Maintenance Service at L&Q.

Your focus will be on Reactive Maintenance services managed through an DLO. You will report to the Director of Maintenance Services and will have a team of Maintenance Managers within each area reporting into you.

You will strive for and deliver a sector leading reactive and void maintenance service. Working across a large geographical region with direct responsibility for the operational leadership for direct maintenance services under your control. You will ensure that there is a focus on achieving budgets; with responsibility of a budget of circa £40 million and financial plans ensure that the region provide a cost-effective service delivery and ensure the management of robust contract management.

This role has direct influence over improving customer satisfaction, efficiency and productivity and ensuring that our residents have seamless customer focused experiences. Placing focus on a right first time approach. Working with multiple stakeholders across L&Q to improve efficient and effective service that removes complexity and delivers the best possible outcomes for customers.

The Head of service will deliver our people strategies and approaches to ensure we can attract and retain the best people, develop Managers and DM’s Academy approach. Working in line with and promoting the L&Q Values and ensuring that Managers are delivering on our behavioural framework.

You will have a good understanding of Health and Safety standards, regulatory and governance compliance for Maintenance services and make sure that they are adhered to and that risks are understood and managed.
- Demonstrate experience of delivering high quality property/building maintenance service
- Have experience of managing change and improvement and have excellent influencing skills
- Be able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors
- Effective organisational, time management and resource planning skills
- Outstanding written and verbal communication skills and ability to communicate and deal with a range of stakeholders with varying needs and expectations

***At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

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