Hearing Wellness Advisor

6 months ago

Norwich, United Kingdom Boots Hearingcare Full time

**Join Our Team as a Hearing Wellness Advisor**

**About Us**
Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.

**About the Role**:
Boots Hearingcare is seeking enthusiastic individuals to join our team as Hearing Wellness Advisors. In this role, you'll advise and support customers, promoting our hearing services in-store. We offer full training, a competitive salary, and excellent company benefits. This is a fantastic opportunity to develop a career within a retail health environment.

**Training**

During your initial training, you will spend 3 individual weeks (One week per month) away from home at the Boots Hearingcare Academy in Llandudno
- All accommodation and expenses are fully paid for, you will also receive in-store and online training sessions. Once qualified, you’ll support our customers and in-store Audiologists, engaging actively with customers and providing specialised advice.

**Benefits at Boots Hearingcare**
- **Boots Discount Card**: Receive exclusive discounts on a wide range of products at Boots stores.
- **Free hearing aids** if you need them as an employee
- **Free Flu Vaccine**: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
- **Pension Scheme**: Secure your future with our comprehensive pension scheme.
- **Flexible Benefit Box**: Access our flexible benefit box to tailor benefits to suit your individual needs.
- **Life Assurance Cover**: Gain peace of mind with life assurance cover.
- **Long Service Awards**: Be recognised for your dedication with long service awards.
- **Generous Annual Leave**: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- **Telus**: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

**As a Hearing Wellness Advisor, you will**:

- Provide customers with detailed information about our Hearingcare services.
- Offer personalised advice on ear health and hearing maintenance.
- Perform routine hearing screening tests and schedule assessments for our Audiologists.
- Assist customers with hearing aid maintenance and care.
- Promote and sell consumables and ear care products.
- Train in specialised Hearingcare services, including wax removal through Micro Suction.
- Support the Audiologist with other hearing-related health checks as needed.
- Help achieve store KPIs by keeping diaries busy with appropriate appointments.
- Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
- Foster great partnerships with in-store Audiologists and team members.

**Person Specification**:

- Confidence in approaching and engaging customers.
- Interest in store targets and a team player attitude.
- Ability to attend training at our Boots Hearingcare Academy.
- Self-reliance and accountability for personal learning and performance.
- Desire to become knowledgeable about hearing health and care pathways.
- Experience in a retail or healthcare environment is advantageous.
- Competence in using basic technology devices, such as iPads and computers.

**Boots Hearingcare is an equal opportunity employer.**

**“We Care, We drive innovation, We strive for excellence, We build the best team”**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Sick pay
- Store discount

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Do you currently or will you in the future require sponsorship to work in the UK?

Work Location: In person

Reference ID: York
- 152471

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