Waiting List Coordinator

2 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Do you have experience of working in an administration and customer facing role?

Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team?

Our service is expanding and we are entering an exciting period of change and development. We are therefore recruiting to a number of band 3 waiting list coordinator roles in our endoscopy admin team across the Leicester Hospitals.

This role will require you to support our admin manager and deputy admin manager by overseeing and coordinating the workflow of our band 2 admin assistants. You will be required to work as a coordinator and also undertake booking for our more complex endoscopy procedures. You will be required to have previous experience of working in a busy office environment with understanding of waiting lists and referral to treatment targets.

You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard service and patient experience.

If you are interested and have the relevant skills and experience we would like to hear from you.

To ensure that all endoscopy referral forms received are recorded onto the Patient Administration System within 24 hours.

Arrange appointment dates with the patient in person, by telephone or by letter within specified timeframes.

To be accountable for ensuring that the patients 18 week RTT are maintained and that all diagnostic timescales are met, including 2 week wait pathways.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

The detailed job description and main responsibilities are included as an attachment to this advert.

Supervision
- Supervise band 2 endoscopy admin staff to ensure booking and admin tasks are completed accurately, in line with agreed processes and in a timely manner
- Allocate and distribute tasks to band 2 admin staff as appropriate

Co-ordinate/General
- Co-ordinate the cancer 2 week wait referrals using the agreed processes to appropriate hospital sites, recording activity as identified.
- Ensure that all patient referrals for endoscopy are added to the assigned waiting lists appropriately.
- Be the contact point for named clinicians in relation to booking/ list queries
- Be aware of the relevant case mix of patients for the different sessions when booking appointments to ensure all lists are fully utilised.
- Ensure emergency and non-routine demands for appointments are dealt with promptly and effectively.
- Change/bring forward appointments as necessary ensuring that all systems are updated accurately
- Provide an informative, accurate and courteous telephone enquiry service to health and social professionals.

Training
- To provide ongoing support/training of all colleagues in relation to departmental procedures, hospital systems and patient pathways.

Booking
- Contact patients to agree their admission date and time making sure treatment is within their 18 week pathway. Offering earlier dates when required in order to meet the 18 week deadline.
- Answer telephone enquiries in a polite and efficient manner, as necessary and within the booking guidelines and be flexible to provide a call-centre type service as appropriate.
- To liaise with nursing and admin staff regarding pre-op assessment dates for patients.

Data Quality
- To ensure that the data inputted onto HISS/UNISOFT is correct and as complete as possible.
- To actively source missing data from the patient’s record on HISS/UNISOFT, via such means as is necessary.
- Accurate RTT Management for deliverance of patient pathway and diagnostic targets.
- Validation of PTL/Data Quality reports as required

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