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Case Coordinator

4 months ago

Cornwall, United Kingdom Cornwall Council Full time

**Case Coordinator - various roles available**

**About the Role**

Under the leadership and management of the Team Manager you will work within a team of Social Workers and other Case Co-ordinators to provide a service to adults with health and social care needs achieving high quality, timely and person-centred needs assessments of individuals, planning for and working to improve outcomes and increase/maintain the independence of vulnerable adults. Within Rapid Response, the case co-ordinator will need to provide an immediate response and intervention to a social care crisis where there is risk of admission to a care setting (hospital or care home) or where a significant increase in current support is required, or a customer is at immediate risk within 48 hours.

Case Coordinators are required to work collaboratively with colleagues from different teams, disciplines and partner organisations in order to provide a seamless service to individuals/families/carers. They will help to protect vulnerable adults from harm or abuse and support people to optimise their choices in order to live as independently as possible. They will work with communities, individuals and families to promote their personal strengths.

The Case Co-ordinator will ensure they acquire and improve their knowledge and skills and contribute to the learning and development of other members of the team.

As representatives of Adult Social Care, behaviour and conduct should be professional at all times, reflecting the values of the department and the council.

**About You**

You will have the following:
a minimum Level 3 qualification in health, social care or relevant area or the capacity and willingness to work towards appropriate qualifications;
the ability to use effective interviewing skills to undertake assessments of need, including risks and strengths;
demonstrable skills in analysis of information and ability to translate into a coherent plan and outcome;
the ability to work creatively under stressful conditions, know when and how to ask for support and to pass information and cases to more experienced/qualified workers, as appropriate, following negotiation with supervisor; and

the ability to reprioritise and be flexible to respond to urgent referrals.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Role profile - grade 2

Role profile - grade 3

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has not been specified, our evolving ways of working mean that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here

We are open to discussion about flexible working options.