Case Co-ordinator

Here at Cornwall Council, what we do changes lives.

We are looking for dedicated, enthusiastic and motivated team members to join our developing service focussing on preventing, reducing and delaying the need for care and support and promoting wellbeing and independence. You will need to be self motivated with the ability to prioritise, work under pressure and stay focused in this high paced and evolving environment.

Case Coordinators are required to work collaboratively with colleagues from different teams, disciplines and partner organisations in order to provide a seamless service to individuals/families/carers. They will help to protect vulnerable adults from harm or abuse and support people to optimise their choices in order to live as independently as possible. They will work with communities, individuals and families to promote their personal strengths.

The Community Facing and Hospital Facing teams work under the leadership and management of the Independence and Wellbeing Service (IWS) Team Managers. The teams provide the first response for Adult Social Care providing information and advice, connecting to other agencies, considering assessments of need and working with the public, other professionals and external agencies - Including responding to Safeguarding Concerns. You will deliver positive outcomes for residents.

We have the chance to develop within a multi-disciplinary context, share information and together deliver better outcomes. Opportunities exist around the new pathways supporting people to be safely discharged from hospital. Working with and across our primary care networks, we are finding better options to provide the care and support that helps people to stay safe and supported at home.

The office base for these roles are in Truro and St Austell and the community within which we work is Mid Cornwall - We are evolving ways of working meaning that the role requires agility and the ability to work remotely (e.g. from home/other locations).

We are recruiting Case Coordinators to join a forward thinking service which is made up of a combination of different professionals with a variety of knowledge, skills and experience.

We have 1 part time permanent position and 1 full time position for 18 months in te Community Facing Team and 1 full time Hospital Facing position available.

The work environment is positive, busy and one where staff are provided with regular support, supervision and training, as well as, career progression and the opportunity to be involved in the development of the team and wider service.

Cornwall has a Net Zero carbon strategy to reflect our priories and responses to the climate emergency.

For further information or discussion please contact We are happy to talk about flexible working options.

More information about working for Cornwall Council is available here.

Role Profile - Grade 2

Role Profile - Grade 3

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.