Night Porter

4 days ago

Bury, United Kingdom Lavender Hotels Full time

**JOB DESCRIPTION**

**POSITION**:Night Porter

**DEPARTMENT**:Front of House

**HOURS**: 4 shifts on, 4 shifts off working pattern (Average of 3.5 nights per week)

**RESPONSIBLE TO**:General Manager

**OBJECTIVES**:
To ensure that all guests receive a warm, memorable and personalised welcome,

setting the scene for their stay and ensure that guest needs are anticipated and that any requests are

actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the

security of the hotel and its guests over night and to set meeting and private dining rooms to agreed

standard and to guests’ specification.

**MAIN RESPONSIBILITES**:
**Our Service**

Ensure that the service offered by all team members is personal and memorable. That guest

needs are anticipated and requests followed up. Build relationships with guests, ensuring that

they want to return to the hotel.

Ensure good communication with all departments throughout the hotel.

Ensure all regular and VIP guests are known and cared for accordingly.

Handle, follow up and communicate any comments or complaints. Pass on to relevant

HODs or Managers if unable to handle.

Be familiar with and promote hotel facilities and attractions within the estate. Assist guests

with any requests eg information, making bookings, directions.

Ensure that all tasks are completed on each shift that a full and thorough handover takes

place at the end of the shift.

Be fully conversant with handling of reservation enquiries. Be aware of all current offers.

Ensure you have a well founded understanding of all Hotel regulations.

Have a thorough knowledge of Rezlynx and any relevant systems.

Build and effectively utilise guest history profiles.

Tour all areas of the hotel on a regular basis and report irregularities to relevant department

heads, and maintenance.

Ensure all access to the hotel is secure as required by hotel policy and procedure.

Perform any related security duties as required overnight.

Complete all incident reports and distribute to relevant departments.

Record any unusual occurrences or problems arising to the Duty Manager and take

appropriate action.

Communicate, work with and build a good working relationship with Front Office Day team

to ensure a consistent level of service is offered throughout the hotel 24 hours a day.

Set up rooms for meetings and private dining to the hotel standard, meeting guest

Requirements.

As a team, ensure that guest areas and offices are clean and tidy at all times.

Check in late arrivals and check out early departures in line with hotel procedures.

Ensure that wake up calls are made promptly.

Order and deliver newspapers.

Take room service orders, prepare the food and drinks and deliver to guests.

Provide service in the Residents Bar after the late shift team members have finished their shift.

**Our Business**

Be fully conversant with and adhere to hotel standards of operation and department

procedures.

Be fully aware of all daily and weekly events in the hotel and on the estate.

Liaise and co-ordinate with the accounts department over any special billing requests and

procedures.

Balance the cashier at the close of shift and resolve any discrepancies in cash float balancing.

Be responsible for floats whilst on duty, do not finish your shift until all floats have been

counted and agreed by the on coming shift.

Be fully aware and adhere to all accounting policies and procedures.

Ensure accuracy of guest bills.

Pass onto the sales department any possible leads, which could develop into future business.

Be competent in guest show rounds of the hotel facilities, conference and private dinning

rooms.

Ensure all necessary supplies are available for the front desk and complete orders when

necessary.

Report any faulty equipment to the relevant persons.

Be familiar with current licensing regulations.

Perform all pre & post night audit duties.

Analyse rate variance report to ensure correct room rates and revenue control.

Clean and maintain the work area, materials, and equivalent

**Our People**

Report for duty punctually in the correct uniform, paying attention to personal hygiene and

tidiness.

Help to maintain a good working environment within the department and good working

relationships with all other departments in the Hotel.

Give assistance to other departments as and when necessary.

Carry out any other reasonable requests made by the Rooms Division Manager or other

managers.

Accept reasonable changes or additions in work hours, which are necessary for the

maintenance of uninterrupted service to hotel guest and patrons.

Attend meetings and training sessions as and when required.

**Health and Safety**

Report all potential and real hazards immediately.

Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

Attend all fire, health and safety training

Ensure the safety of the persons and the property of all within the pre

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