Night Porter
3 weeks ago
We have an exciting opportunity to join our evening team assisting the Night Manager. As an expanding and successful hotel who prefers to promote from within we offer the genuine opportunity to build and progress in your hospitality career.
Its exciting times at our 41 room hotel on the outskirts of Bury St Edmunds with expansion work just starting increasing our capacity to in excess of 80 bedrooms. With an 18 hole golf course, Spa and Gym with swimming pool we are ideally suited to both business travellers and leisure guests.
The hotel boasts multiple modern meetings and events spaces. The main restaurant, named the View boasts amazing views across the Golf course, in addition, the Lodge Cafe provides a wide range of breakfast and lunch choices. The challenge for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills.
We are justifiably proud to be ranked #1 for hotel in Bury St Edmunds as independently reviewed by staying guests on Trip Advisor.
**Main Purpose of Job**:
To undertake all designated duties within the hotel, which may include reception, housekeeping, security and food & beverage functions. To ensure the delivery of a positive experience to all our guests and assist with the overall successful operation of the hotel. To ensure standards of delivery in accordance with All Saints Hotel policies. To ensure a safe and secure environment for all residents overnight. To deputise in the absence of the Evening Manager, where appropriate.
**Hours**
Minimum 25 hours per week between 9pm and 8am.
**Key Responsibilities Include**:
- Customer Services_
Assisting the team with the reception of guests and with the taking of accommodation fees.
- Welcoming of new arrivals and taking payments where necessary.
- Dealing with all resident and staff enquiries, problems and complaints. Solving issues that arise) when necessary.
- Managing arrival and departure procedures.
- Up-dating hotel information concerning guests requirements payments and any special requests.
- Taking, recording and safekeeping of all monies, e.g. room fees, laundry machines, etc.
- Liaison with guests regarding issues they may have during their stay.
- Housekeeping_
Responsibility for the general presentational standard of the hotel.
- Ensuring good standards of work are met and discussing improvements / changes required with the Housekeeping team.
- Along with the management team reporting maintenance work or replacements required.
- To assist with general cleaning duties to assist the housekeeping team.
- To recognise the necessity for occasional and / or deep cleaning and ensure it is carried out satisfactorily
- General Administration_
Assisting the Evening Manager with general administration:
- Continued monitoring of security arrangements and fire precautions.
- Along with Evening Manager ensuring compliance with all relevant Health & Safety and Fire Record keeping, e.g. COSHH, Risk Assessments and fire checks.
- Cashing up and banking of all monies taken on site
Other tasks as reasonably required.
**Key Requirements**:
- Previous experience of working within the hospitality or customer focused industry
- Proficient in basic computer skills.
- Good numeracy and literacy skills.
- Able to demonstrate a good level of verbal and written communication skills.
**What we offer**
- A competitive rate of pay
- 28 days annual leave
- Complimentary Gym membership / Golf membership
- Employee Discount
- Free on-site parking
**Job Types**: Permanent, Part-time
**Salary**: From £10.65 per hour
**Benefits**:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
- Overtime
Ability to commute/relocate:
- Bury St. Edmunds, IP28 6JQ: reliably commute or plan to relocate before starting work (required)
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