Customer Hub Officer

1 month ago


Remote, United Kingdom OWOA Full time

**Hub Officer - Revenue and Benefits (Remote)**

**Location**: Remote

**Key Responsibilities**:

- Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
- Utilize expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
- Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
- Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
- Navigate and utilize RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
- Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.

**Requirements**:

- Prior experience in housing benefit processing and claim verification is required.
- Proficiency in RB Live system and Northgate NEC system is required.
- Strong attention to detail and ability to work with precision under strict deadlines.
- Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
- Ability to work independently with mínimal supervision.
- Excellent communication skills and ability to collaborate effectively with team members.

**How to Apply**:
**Job Types**: Part-time, Fixed term contract
Contract length: 7 months

Pay: £15.00-£19.50 per hour

Expected hours: 15 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Remote

Reference ID: NUL17678


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