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Customer Care Specialist
4 months ago
Job description
**The Role: Customer Care Specialist**
**The Team: Customer Care**
**Hiring Manager: Hollie Kennedy - Customer Care Manager**
**Hours: 37.5 hours per week**
**Location: Hybrid - Work from home/Head office - Bingham, Nottinghamshire**
**Salary: £22,050**
**Working location**
We currently reside in the office 1-2 times a week, retaining a flexible hybrid approach to working in both the office and at home, having seen the benefits of both.
**Purpose of this role**
**The Person**
The successful person will be passionate about talking to customers and will love going the extra mile to make sure that all of our customers have a great experience. They will be well experienced in delivering excellent customer service and be able to contribute towards the continued development of the team and business. They are positive, even in times of challenge, and look for solutions.
**Role and responsibilities**
- Sales and retention, through service - identifying and meeting customers’ needs
- Case handling -taking ownership of difficult cases, problem-solving to resolve and escalating where appropriate
- Excellent knowledge of our products, systems, process and website and proactive in continued learning
- Compliance with all regulations and internal processes, including data handling and safeguarding
- Target focused on the team and personal goals - in line with our business vision
- Administration tasks completed, and accurate records created.
- Demonstrating Medichecks values
**Skills and Experience**
**Essential**
- Minimum of 2 years of customer care experience.
- Excellent verbal and written communication skills.
- Familiarity with different computer systems and practices.
- Ability to multi-task, prioritise and manage time effectively.
- Well-versed in problem-solving.
- Attention to detail.
- Have a positive mindset.
- Track record of over-achieving.
**Desirable**
- Experience working as part of a smaller Customer Care team.
- Experience in the health or wellness sector.
- GCSE level English qualification or higher.
- Ability to drive own development.
**What we do**
Medichecks is an online health company that provides blood tests and health checks remotely, with results, insights and doctor’s reports delivered digitally through our results platform.
**Why do we do it**
Our vision is to be part of everyone’s journey to better health. We are already changing the way that our customers engage with their health by giving them insights and information that puts them firmly in control. We are now developing a platform that helps our partners’ customers and patients benefit from our deep knowledge and experience. Our tests are being sold in Boots and we have recently partnered with Benecol to provide cholesterol testing, we are working with the NHS to bring remote testing to their patients. Not only that but our health testing platform powers almost 500 clinics, pharmacies and health practitioners. We are a team of medics, designers, developers and communicators who are passionate about helping people live longer, healthier lives. We are growing fast and we’ve got big ambitions. We want people who share our vision and goals, who are prepared to work hard and go the extra mile, and who want to play a part in changing the health landscape in the UK.
**The next chapter**
We want to help even more people on their journey to better health, and so we have an exciting growth plan for the next 3 years. We already have a very talented team and are now looking to expand. We are looking for people with the skills and experience which can help us grow, and we welcome people who bring new ideas and who really want to get involved with building our business. We embrace diversity and value the contribution and perspective that everyone brings to our company.
**Our people and our ethos**
We believe that personal fit is just as important as skills and experience and builds on our family culture. Our ethos sets out how we operate and work with each other, and the values that we pride ourselves on.
- **Deliver Outstanding**:
- **Make a difference**:
- **Respect everyone**
**Medichecks people perks and culture**
- 25 days of holiday with options to buy and sell
- Perkbox: Discounts and freebies and more
- Employee Assistance Programme
- Free Online GP access
- 2 community volunteer days
- Flexi-Lunch breaks
- Communication and social events
- Free Medichecks health testing for you, and discounts to share with family and friends too
- Free Eye tests and flu jabs
- Company pension plan
- Please send us your CV and ideally include a letter that explains what has attracted you to us and the role.
- We like to start with an informal chat to talk through your CV and why you have applied. It gives you a chance to find out more about the role too and can help you prepare for the next steps.
- If you are still interested and we are too, we will then have a more formal interview to delve further into
