Customer Service Specialist

2 weeks ago

Nottingham, United Kingdom Kuehne+Nagel Full time

Fantastic opportunity for a Customer Service Specialist to join our Road Logistics team in Nottingham
- ** Your Role **:We are looking for an enthusiastic and motivated individual with a real passion for helping people and solving problems to join our Customer Service team in Nottingham for a fixed term of 12 months, while one of our team members goes on maternity leave. You’ll be collaborating with other teams to ensure you have all the necessary information and providing a high level of proactive support to our customers, ensuring that all their needs are met and adding real value to their business.
- ** Your Responsibilities**:

- You’ll advise and consult our customers to ensure requirements are met and build strong and sustainable relationships
- You’ll be responsible for processing bookings and liaising with all relevant stakeholders throughout the shipment to organise a smooth and seamless movement of goods
- You’ll be closely monitoring shipments in order to proactively update customers and problem solve by collaborating with other stakeholders, as well as documenting and investigating any issues that arise
- You’ll assist with processing sales and purchase invoices
- You’ll additionally support the account management team with other operational tasks when needed

LI-DNI

**Your Skills and Experiences**:

- You consider yourself a people-person with strong interpersonal skills and a customer-centric mind-set
- Previous experience within the logistics industry would be beneficial, but is not a requirement
- You’re confident in using MS Office, especially Excel, on a daily basis
- You’ll bring with you excellent organisational skills and are very detail-oriented
- You’re a great and confident communicator in English (both verbally and in writing) and enjoy working with a diverse group of people on a global scale

Please note: Due to the salary band applicable to this role, it is not considered suitable for sponsorship under the Skilled Worker visa route. Applicants can find further details about the skilled Worker route on the Gov.UK website.

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own well being centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
- **About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Gudrun Johnson
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