Credit Controller

**Credit Controller - Premium Finance**

An experienced Credit Controller is required for our busy accounts department based in Romford.

**Purpose**

**Key Responsibilities**
- Set up new Direct Debits/amending existing Direct Debits as required.
- Respond to affordability and due diligence requests.
- Deliver good customer service and ensure the fair treatment of customers.
- Chase outstanding balances on defaulted finance agreements.
- Liaising with premium finance providers.
- Collect and allocate outstanding deposits or missed instalments.
- Identify and help vulnerable customers.
- Negotiating and maintaining payment plans via diary system
- Assist with the administer of payment plans for large fleet policies.
- Arranging for cancellation of polices that have not been paid by due dates but working with customers first to try to avoid cancellation.
- Liaising with Underwriting Department regarding cancellation of policies/checking figures.
- Assist colleagues from other departments/offices with queries.
- Respond to Customer Complaints.

**Skills and Competencies**
- Strong customer service skills
- Empathetic approach to vulnerable customers
- Strong negotiation skills
- Understanding of regulatory standards and practices
- Basic Microsoft Excel knowledge
- Good understanding of premium finance products

**Experience**
- Minimum of 2 years’ experience with premium finance
- Experience using Open GI System
- The information contained within this job description is not intended to be an all-inclusive list of the duties and responsibilities of the role. The role holder may be required to perform other related duties as assigned. Clegg Gifford may at its discretion, assign or reassign duties and responsibilities as appropriate._

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location