Accounts Receivables Officer

2 weeks ago


Romford, United Kingdom Omega Recruitment Full time

**Job Title : Accounts Receivables Officer**:

- **Contract Type : Temporary**:

- **Pay Rate £13.16 ph**:

- **Start Time - 09:00 AM End Time 05:00 PM**:

- **Hours Per Week 36.00**

**Job Purpose**:
1. Deliver day to day Income support to all staff.

2. Responsible for routine queries and sometimes complex process resolution.

3. Provide high quality and consistent advice, support and process management in a cost effective and efficient way that positively impacts customer efficiency and confidence.

4. Operate Receivables processes and provide basic advice in relation to Receivables activities.

5. Meet transactional processing and reconciliations deadlines as part of achieving Service Level and Operating Level Agreements.

6. Understanding legislation and legal requirements to recover outstanding debts. 7. Provide information for receivables audits.

8. Provide a good quality professional receivables service.

**Specific Responsibilities**

1. Day to day collection of debts using the income collection systems, good practice and procedures.

2. Assist the Senior Receivable Officer to meet deadlines for the transmission of BACS direct debit and interfaces.

3. Process customer telephone payments using the relevant system.

4. Undertake a range of monitoring and control functions such as tracing debtors.

5. Undertake a range of invoices and receipting functions as follows: o Set up of new and amendment of customers invoices and bank details, issuing credit notes and statements.

6. Communicate with staff in other departments to obtain information required.

7. Negotiate repayments of debt having regard to the individuals/business’s ability to pay. Maintaining the ability to differentiate between those avoiding payment and those who may need a more sympathetic approach.

8. Undertake the evaluation of reasons for non-payment and take appropriate action. Identify cases suitable for recovery and have the skills to choose the best method of repayment.

9. Prepare relevant paperwork and assist in the preparation of documents for any legal cases as and when necessary.

10. Ensuring debts are collected in accordance with legislation, procedures, codes of practice and Data Protection Act.

11. Liaise with debtors in a professional manner.

12. Interview customers, obtain relevant information and make payment arrangements and process methods of payment changes.

13. Trace the whereabouts of absconded customers.

14. Raise credit notes/invoices and adjustments in a timely manner.

15. Carry out appropriate checks, identify credit balances for refund or reallocation and prepare refunds

16. Process instructions for Claims-on-line, County Court proceedings and subsequent dealings including attending court.

17. Ensure all invoices are reconciled daily and invoices created where necessary.

18. Day to day administration and updating of mortgage records and system including: o Month end procedures and arrears chasing. o Calculate interest on unpaid accounts. o Redemption calculations. o Interest rate changes to system. o Replying to correspondence and prepare statements. o Insurance premium annual updates.

19. Identify and report any fraudulent activity.

20. Input, interpret, process and reconciles Receivables information, completing routine and sometimes complex transactions or reconciliations in accordance with procedures.

21. Spot-check Receivables data for accuracy and resolve any significant errors, reporting complex errors to the line manager for rectification.

22. Scrutinises receivable system output reports and compares documents with data entered into the system to identify anomalies. Checks all output against data for accuracy and rectify and significant errors.

23. Resolves receivables queries by comparing detailed data to identify errors and discrepancies, and take appropriate action to correct.

24. Prepare routine and standard correspondence on a range of issues, making amendments as appropriate to the individual circumstances.

25. Assist the Senior Receivables Officer as and when required.

26. Answers routine and sometime complex queries from staff/customers on receivables procedures and processes.

27. Undertake General office duties as required and occasionally providing cover for other administrative roles.

28. Ensure work is completed in accordance with agreed timescales, targets and service standards.

29. Maintain high levels of sensitivity in relation to personal, confidential and sensitive issues.

30. Deal with personal enquiries from individuals on all aspects of their receivable accounts in writing, on the telephone and in person.

31. Basic advice on the policies and procedures to staff and managers.

32. Generate and maintain accurate computerised records and databases and provides process support.

33. Operates within established policies, procedures and operating frameworks to achieve targets.

34. Provides high quality and consistent advice and support to all Staff/Customers. M



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