Client and Pet Care Advisor

3 months ago


West Midlands, United Kingdom LINNAEUS VETERINARY LIMITED Full time

**Location**:
63 Dudley Road, Sedgley, West Midlands

Hours:
Part time

Practice:
Blacks Vets Sedgley

**Salary**:
£10.53 per hour

**Your role and responsibilities**

Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so ‘friendly professionalism’ is essential.

Responsibilities include:

- General veterinary administration, including appointments and insurance
- Payment handling, debt chasing, and end-of-day banking
- Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys
- Competent medication handling and dispensing
- General housekeeping and practice maintenance

**Requirements**:

- Positive, proactive attitude
- Computer literacy

**Experience**:

- Veterinary industry experience is not crucial, but helpful
- Customer-facing experience is also beneficial

**Salary and package**:

- £10.53 per hour (with option to increase on completion of set criteria)
- Permanent
- 30 hours weekly
- 4 days per week

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

**About us**

With over 50 years of experience, we are a network of five award-winning practices that are based around Black County, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.



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