Complaints Specialist

3 weeks ago


Cheltenham, United Kingdom Heat Recruitment Full time

A reputable insurance broker is looking for a Complaints Specialist to join their compliance team in Cheltenham.

**Key accountabilities will include**:

- Manage the end-to-end complaints process and be the voice of the customer
- Ensure all key communications points are met in the complaints process
- Provide complaint insight, reviewing key trends and offering solutions for best practice
- Ensure complaints are escalated where required and ensure senior stakeholder approval
- Ensure all documentation is retained & processed in accordance with FCA regulations
- Complaint budget management
- Lead on complaint reporting both monthly and half yearly for FCA submission

**What’s needed for me to be considered?**
- Experience working within a complaints or compliance team
- Ability to reach a desired outcome with empathy, patience and influencing ability
- Strong communications skills - written and verbal
- Experience in coaching teams in complaint management and best practice
- Awareness and ability to escalate an issue to senior leadership team with a proposed resolution

**What next?**

Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. #LI-SN1



  • Cheltenham, United Kingdom Talent Hire Group Full time

    We are seeking an experienced specialist for this role who has proven experience of a role of this nature across the Financial Services industry. We require a natural leader, who can demonstrate excellent influencing skills when engaging with stakeholders of varying levels across the business. The ability to be articulate and have concise communication...

  • Area Manager

    1 month ago


    Cheltenham, United Kingdom AMR - Specialist Property Recruiters Full time

    Overall day to day management and control of a fast growing and successful estate agency business. Planning and leading the operations of the estate agency and lettings teams to ensure optimum productivity, efficiency and profit generation throughout thecompany. Package *OTE £100k plus (£60,000.00 GBP basic salary with performance bonuses). *Equity...

  • Customer Order

    1 month ago


    Cheltenham, United Kingdom GE Aviation Full time

    **Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop...


  • Cheltenham, United Kingdom Attivo Group Full time

    **Are you passionate about digital marketing? Do you have experience in Search Engine Optimisation? Are you looking for a business where you can use your experience to make a real impact? If so, please keep reading.** We provide our advice and service through Attivo, one of the very few Independent, Chartered, Occupational Pension Specialist, financial...


  • Cheltenham, United Kingdom Attivo Group Full time

    **Are you passionate about digital marketing? Do you have experience in Search Engine Optimisation? Are you looking for a business where you can use your experience to make a real impact? If so, please keep reading.** We provide our advice and service through Attivo Financial Planning, one of the very few Independent, Chartered, Occupational Pension...

  • Ifa Coordinator

    4 weeks ago


    Cheltenham, United Kingdom Attivo Group Full time

    **IFA Coordinator - Cheltenham (hybrid working)** **Do you enjoy building relationships with providers and stakeholders? Do you have experience in the financial services? Do you have excellent attention to detail and strong communication skills? If so, please keep reading.** Attivo is looking to recruit an IFA Coordinator to join our growing team, Income...

  • Healthcare Assistant

    18 hours ago


    Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    You will be working as part of the day surgery/surgical admissions team in in the new purpose built Chedworth Surgical Unit delivering exceptional care for the patients attending the unit. Day case surgery is becoming more common, it now makes up approximately 70% of all surgery performed. The patients will expect, and will receive, the highest standards of...


  • Cheltenham, United Kingdom Attivo Group Full time

    **Acquisitions Associate - Cheltenham Graduate Opportunity** **Do you have excellent organisation and time management skills? Do you enjoy building and maintaining relationships with a variety of stakeholders? Do you have excellent verbal and written communication skills? If so, please keep reading.** We provide our Lifestyle Financial Planning advice and...

  • Healthcare Assistant

    16 hours ago


    Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Job summary You will be working as part of the day surgery/surgical admissions team in in the new purpose built Chedworth Surgical Unit delivering exceptional care for the patients attending the unit. Day case surgery is becoming more common, it now makes up approximately 70% of all surgery performed. The patients will expect, and will receive, the...