Complaint Root Cause Consultant

2 months ago


Cheltenham, United Kingdom Talent Hire Group Full time

We are seeking an experienced specialist for this role who has proven experience of a role of this nature across the Financial Services industry. We require a natural leader, who can demonstrate excellent influencing skills when engaging with stakeholders of varying levels across the business. The ability to be articulate and have concise communication skills is crucial within this role, along with extensive knowledge of transforming complex data into meaningful insights.

**What you’ll be doing**:

- Developing and maintaining effective Root Cause Analysis processes and capabilities to demonstrate our commitment to continually improve how they operate as a business.
- Promoting the importance of Root Cause Analysis, generating buy in from the teams to ensure the data recorded within the Respond complaint database is fit for purpose.
- Incorporating internal and external data to complete analysis of client complaints, Partner claims and Financial Ombudsman Services decisions.
- Delivering reports, ensuring production quality and timeliness is paramount.
- Defining and communicating findings from investigations, working closely with stakeholders across the business to be responsible for changes through to implementation.
- To ensure our complaints and claim responses drive fair outcomes, in line with 'Consumer Duty'.
- Identifying improvements and making valuable suggestions which could be made within Client Liaison, considering quality results, Financial Ombudsman decisions and appeals.

**Experience/Knowledge**:

- Demonstrable experience of root cause analysis.
- Experience of communicating findings to evolve processes and implementing valuable change.
- Validated knowledge of advice related service within the Financial Services industry.
- Six Sigma qualification (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£50,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have a proven track record of complaint root cause analysis in a regulated environment?

Licence/Certification:

- Driving Licence (required)

Work Location: In person


  • Complaints Handler

    1 day ago


    Cheltenham, United Kingdom The Ardonagh Group Full time

    **Complaints Handler - Local Office - ARDIO857773** - We are happy to discuss flexible working (Job share, flexible hours) for this role._ An exciting opportunity has arisen to join our Complaints Handler team at our office in Cheltenham, although location can be adaptable. This role will provide support within our Lifestyle Division Complaints Team to...


  • Cheltenham, United Kingdom Astor-Bannerman Full time

    **Role Overview** Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 30-year track record as a market leader in our field and we have an ambition to grow. Customer services is the point of contact between Astor-Bannerman and our customers, once our sales team has...

  • Process Engineer

    2 months ago


    Cheltenham, United Kingdom Adecco Full time

    Process Engineer Permanent £36,000 to £40,000 Cheltenham **Job Purpose** Provision of services through the implementation of systems, procedures, training and policies in relation to the process engineering function and associated tasks. To assist in/perform other duties within your capability necessary to the operations of thebusiness. Morning...


  • Cheltenham, Gloucestershire, United Kingdom RE Recruitment Full time

    Customer Service Manager We are currently recruiting to appoint a dedicated and dynamic Customer Service Manager to monitor and drive customer service levels whilst providing excellent communications through the business and to our clients customer base. Reporting to the Commercial Manager, you will be based at the head office in Tewkesbury, alongside...


  • Cheltenham, United Kingdom Jefferson Wells Full time

    **PCB Materials Technologist** **Duration: 6 Months** **Rate: £50 per hour Umbrella Inside IR35** **Location: Cheltenham - On-Site** **The Role** To carry out materials related tasks associated with the design and manufacture of Printed Circuit Boards. - Issues with Coatings - Dimensional problems - Contamination - Process problems **Essential...

  • PCB Test Operator

    2 months ago


    Cheltenham, United Kingdom General Electric Full time

    **Job Description Summary**: As a Test Operator, you will be responsible for the set up and running of production testing of PCBs. Role will be in the CH18 PCB. The role will include a range of tasks and the successful applicant should demonstrate flexibility and work effectively as part of a larger multi-disciplined team **Essential...


  • Cheltenham, Gloucestershire, United Kingdom Security Cleared Jobs Full time

    My client, a Consultancy rooted in Defence and National Security, are looking for 3x Azure Cloud Engineers with active enhanced DV (eDV) Clearance. Contract : 12 Months (+ extension) Alternatively, if you know someone who would be interested then please feel free to share my details - we run a very competitive referral scheme!


  • Cheltenham, Gloucestershire, United Kingdom Security Cleared Jobs Full time

    My client, a Consultancy rooted in Defence and National Security, are looking for 3x Azure Cloud Engineers with active enhanced DV (eDV) Clearance. Contract : 12 Months (+ extension) Alternatively, if you know someone who would be interested then please feel free to share my details - we run a very competitive referral scheme!


  • Cheltenham, Gloucestershire, United Kingdom RE Recruitment Full time

    Customer Service Manager Location Tewkesbury Salary c 40k We are currently recruiting to appoint a dedicated and dynamic Customer Service Manager to monitor and drive customer service levels whilst providing excellent communications through the business and to our clients customer base. Reporting to the Commercial Manager, you will be based at the head...

  • Sales Consultant

    2 months ago


    Cheltenham, United Kingdom McCarthy Stone Full time

    **About You** We are looking to expand our area Sales Team and recruit a results driven Sales Consultant for our development in Stow-on-Wold. Whilst having housebuilder or estate agency experience is advantageous, due to our in-depth training programme, this role could be suited to anyone from a customer-facing background; in industries such as hospitality,...

  • Sales Consultant

    1 week ago


    Cheltenham, United Kingdom McCarthy Stone Full time

    **About You** We are looking to expand our area Sales Team and recruit a results driven Sales Consultant for our development in Stow-on-Wold. Whilst having housebuilder or estate agency experience is advantageous, due to our in-depth training programme, this role could be suited to anyone from a customer-facing background; in industries such as hospitality,...


  • Cheltenham, United Kingdom Leaders Romans Group Full time

    **Job Title**:Trainee Lettings Consultant **Location**:Cheltenham **Brand**: Peter Ball & Co **About** Peter Ball & Co** Peter Ball & Co as part of the Leaders Romans Group, is Gloucestershire's leading property agent, specializing in residential sales, lettings and property management. With a history rooted in proving exceptional property services,...


  • Cheltenham, United Kingdom Leaders Romans Group Full time

    **Job Title**:Trainee Lettings Consultant **Location**:Cheltenham **Brand**: Peter Ball & Co **About** Peter Ball & Co** Peter Ball & Co as part of the Leaders Romans Group, is Gloucestershire's leading property agent, specializing in residential sales, lettings and property management. With a history rooted in proving exceptional property services,...


  • Cheltenham, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Consultant **Start Date: 8th January 2024** **Hours: Full Time 37.5 per week between...

  • Conduct Officer

    2 months ago


    Cheltenham, United Kingdom The Ardonagh Group Full time

    **Conduct Officer - Local Office - ARDAO857599** The role will provide Business Unit support within TIB 1st line on matters relating to conduct and the adherence to business standards whilst creating a culture of good regulatory standards and client outcomes. **Purpose of the Role**: - To work with the Business Assurance team and the Risk & Compliance...


  • Cheltenham, Gloucestershire, United Kingdom Advantage Resourcing UK Limited Full time

    Design Quality Engineer We are working with a large engineering company that operates in the Aerospace sector. An opportunity arose for a Design Quality Engineer to be working within the Quality Engineering Airframe Wing organisation. You will be interfacing with Engineering teams and suppliers around different locations in Europe, America, and Asia. The...

  • Test Operator

    1 week ago


    Cheltenham, United Kingdom General Electric Full time

    **Job Description Summary**: As a Test Operator, you will be responsible for the set up and running of production testing of Top Level and Sub Level Avionics Role will be in CH18 Avionics The role will include a range of tasks and the successful applicant should demonstrate flexibility and work effectively as part of a larger multi-disciplined...

  • Lead Engineer

    4 days ago


    Cheltenham, United Kingdom oilandgas.org.uk Full time

    You will demonstrate good people leadership skills, provide technical updates, advice, and guidance to all stakeholders, whilst completing Root Cause Analysis of complex problems to provide appropriate solutions, owning allocated Corrective Actions across all product portfolios. You will demonstrate good people leadership skills, provide technical updates,...

  • Sales Team Leader

    1 week ago


    Cheltenham, United Kingdom Re Resource Group Full time

    **Sales Team Leader (Reservations Team)** **Cheltenham** **£25-30k DOE** We are one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays,...


  • Cheltenham, United Kingdom Owl Recruitment Full time

    We have a fantastic opportunity for an Intermediate or Senior level Environmental Consultant to join an wonderful, independent consultancy in Cheltenham. **About the job**: This is a great opportunity to become involved with a specialist practice that focuses on landscape ecology, planning and urban sustainability, and to make a tangible difference in your...