Home Insurance Claims Handler

3 days ago


Peterborough, United Kingdom Hays Specialist Recruitment Limited Full time

Home insurance claims handler - Peterborough - up to £27000: newly created positions
JOB TITLE: Building claims handler
JOB LOCATION: Peterborough
JOB TYPE: Permanent
JOB SALARY: up to £27000 depending on how much experience you have
JOB HOURS: 40 hours per week mostly 8am to 6pm Mon to Fri: occasional 8pm late night and occasional Saturday shift
JOB NOTES: there is flexibility to work from home for part of your week once you have passed your probation and as long as it works for the whole team.
**Your new company**
Our client is one of the biggest and longest established insurers in the UK. As a result of business success and new investment in the claims function, we are delighted to be recruiting several newly created positions for their Peterborough site.
**Your new role**
Your job will be to look after the insurance claim from the very first phone call that comes in right the way through to settlement so you will get the chance to build rapport and a relationship with your customers. If you've ever had to claim on your own homeinsurance, you know it's usually because something bad has happened (flood, fire etc) so the emotional support you give will be just as important as the procedural support.
In addition to liaising with the customers, you'll also deal with contractors, assessors & suppliers to assess and settle the claim quickly and efficiently.
**What you'll need to succeed**
Previous experience in insurance claims is essential - buildings ideally. You'll be someone who is used to working to targets and KPIs but more importantly, you'll be a people person who can empathise with your customer and help them through an emotional roller-coaster.
**What you'll get in return**
A great salary, 25 days hol PLUS bank holidays per year, ability to earn up to £1800 bonus per year, brilliant pension plan, flexible benefits plan that includes medical insurance, retail vouchers and discounted gym membership.
You'll also get to work with state of the art technology, first class colleagues and benefit from industry leading training, coaching and support.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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