Telephone Advisor

3 weeks ago


Luton, United Kingdom The Recruitment Co Full time

We are recruiting for a Telephone advisor Band: 3 for 3 months
Working Hours: 7 days week service - staff work 5 days a week 08:00 - 21:00 shift pattern (7.5 hours per day)
**Duties**:
To be the first point of contact for the service user or carer/relative, establishing the nature of the communication.
To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation
Will be responsible for inputting new referrals onto SPOC data systems
To provide information to callers in response to enquiries for information, accessing relevant electronic/web based information directories
To check the Electronic patient systems to establish whether an individual is previously/already known and open to the organisation.
To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.
To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.


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