Contact Centre Clerk

3 weeks ago


Llanelli, United Kingdom Hywel Dda University Health Board Full time

The ability to speak Welsh Level 3 is essential for this post.

Applications are invited from motivated, efficient and committed individuals for the position of Contact Centre Clerk, based in the Health Records Contact Centre, Prince Philip Hospital, Llanelli.

The post holder will handle a variety of calls from patients, relatives and other individuals, dealing with and resolving all queries in an efficient and effective manner.

Applicants must possess excellent communication skills with an excellent phone manner. Interpersonal and numerical skills, together with an organised, and flexible approach to work and working hours is required. You should be prepared to undertake additional duties as and when required.

Duties will include operation of a computerised patients administration system, including inputting, retrieval and updating of data.

Utilising the available systems to efficiently arrange and agree all outpatient appointments for all Hywel Dda residents across the Health Board.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

Interviews will be held on 12/04/23


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