Complex Case Outreach Worker

2 weeks ago


London, United Kingdom The Passage Full time

**Complex Case Outreach Worker**

The post holder will work within The Passage’s Community Services as a Complex Case
Outreach Worker and will lead on case management for people experiencing homelessness
who are presenting in the footprints in which the team operate and/or who are accessing the
Resource Centre. The post-holder will support individuals with substance use support needs
and/or mental health issues and will lead on work with clients who are experiencing alcohol
and/or drug dependencies and who may also be experiencing mental health problems or other health or social care needs.

**Main duties**
- To manage a caseload of clients presenting within the footprints in which the Engagement& Outreach service operate and individuals who are accessing The Passage Resource Centre. To support clients with complex needs, supporting them to identify and work towards recovery and away from homelessness.
- Carry out assessments, case management, support planning and the delivery of

interventions for clients including those experiencing mental health and/or substance
misuse issues who are multiply-disadvantaged in their homelessness.
- Provide assertive outreach and engagement with street-based service users presenting with complex needs and barriers to engagement. Carry out monthly street-based audits to inform reporting and analysis of service outcomes.
- Support clients who are rough sleeping or involved in day time activity in the footprints in which the team operate to end their homelessness by linking them in with appropriate internal and external support services relevant to their needs. To provide support to clients who are accommodated, but may require ongoing support in order to maintain this accommodation, linking them in to appropriate local services.

**Desired experience**
- Significant experience of delivering support services to socially excluded clients in a

street based/day centre or similar setting.
- Significant experience of working in a mental health and/or substance misuse setting,

working collaboratively to achieve positive outcomes for clients.
- Experience of providing a fully sensitive and responsive service to clients in a psychologically informed manner.
- Experience of working cooperatively with external partner agencies, e.g. Police, Social

Services, NHS, as well as housing providers and voluntary agencies.
- Experience of assessing client needs and supporting clients to address their needs through assertive outreach and case management.
- Experience of working in a client-centered recovery focused approach and the necessary professional social skills to initiate and maintain constructive and appropriate relations with clients and agencies.

**Job Types**: Full-time, Permanent

**Salary**: £33,277.00 per year

**Benefits**:

- Company pension
- Life insurance
- Sick pay

Schedule:

- Flexitime

Work authorisation:

- United Kingdom (required)

Work Location: In person



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