Apprentice Administrator

2 weeks ago


Wakefield, United Kingdom Realise Full time

Are you looking to start a long-term career in a high quality, committed company? Lotus Home Care has an opportunity for a business apprentice to join our approachable, friendly team helping to ensure services are safe and compliant to achieve outstanding ratings and outcomes for the people we support.
Here at Lotus Home Care we offer a friendly and compassionate premium home care service.
Our skilled team provide personalised care and assistance at home to the elderly. We individually tailor our services through care plans to cater for specific needs. We always aim to bring a unique, personalised and expert angle to the domiciliary care we provide our customers.
We have a fantastic opportunity for a Business Administrator Apprentice to join the admin team, supporting with compliance and quality assurance, crucial for maintaining our high-quality service.
Key Responsibilities
- General office duties such as opening and distributing post, answering incoming calls and effectively transferring calls or distribute messages left
- Handling sensitive and confidential information including data entry
- Conduct audits and report on the outcomes, following through recommendations for continuous improvement
- Assist in writing and updating quality assurance procedures, policies and practice standards to support good practice across services
- Support Branch Managers with the implementation of action plans to address any shortfalls in service provision
- Support the conducting of quality assurance audits under the direction of the Quality and Compliance Manager or as and when required in response to any concerns about standards
- Support Branch Managers to monitor the quality and safety of branches and ensure recommendations from audits are implemented effectively and in a timely manner
- Undertake monthly reports on audits undertaken, key themes and action plans
- Escalate non-compliance appropriately and quickly to the Quality and Compliance Manager
- Support with the evidence of good practice for CQC/ other inspection processes
- Attend meetings as required
- Adhering to confidentiality in respect of the people we support, their families and colleagues
- Uphold the Lotus Home Care values at all times
- Carry out any other reasonable duties to meet the business needs

**Hours**: Monday to Friday 9am - 5pm

Training Provided

Your full role and responsibilities will be set out by your employer. Lotus Home Care will provide you with all the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Business administration apprenticeship standard, which includes:

- Knowledge, Skills and Behaviours
- Business Administrator Level 3 apprenticeship standard
- Functional skills in Maths and English if required

This will be delivered through Lotus Home Care’s dedicated training provider, Realise.
Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

Personal Qualities

Proactive approach to work
Customer focused approach
Good attention to detail
Desire to learn and develop

Entry Requirements and Qualifications
- Maths and English at Level 4 (or equivalent) or
above
Other Information
Reference
242641
Wages
198.00 per hour
Hours
37.50 p/w
Location
Wakefield
Posted
11/16/2023 3:28:00 PM
Status
New Vacancy
Sector
Business & Administration
Employer
Realise



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