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Head of Service

4 months ago

Leicester, United Kingdom Leicestershire County Council Full time

**Salary**:£65,541-73,983

An exciting opportunity has arisen to join our Highways and Transport Operations Services.

**About the Role**

As Head of Service, you will be responsible for the overall management, transformation and performance of the Assisted Transport Services.

The service is responsible for the end-to-end process of assessing, arranging and monitoring assisted transport for over 7,000 eligible customers, including pupils traveling to mainstream schools, children with SEND and adults in receipt of social care.

This is an exciting and varied role, the postholder will need to visibly lead, transform and manage several high performing teams, developing and redesigning policies and processes that can respond to the increasing pressures demanded of the service - including responsibility for the Council’s own internal fleet.

They will be accountable for ensuring the service fulfils all relevant legislation, statutory duties and responsibilities and operates efficiently, safely and cost effectively at all times.

In their role as a member of the leadership team, the postholder will champion innovative changes in practice and will inspire, enthuse, motivate, challenge and support their workforce to deliver improved service performance and outcomes. Strong communication and engagement with stakeholders will be key to driving forward change and achieving success.

**About You**
- experience of making a significant contribution at a senior level in local government, or other relevant complex and diverse organisation(s), promoting and delivering a range of key strategic and frontline services innovatively and within budget.
- A substantial track record of working and managing successfully at a senior level, including strategy, policy and procedures development & implementation, managing complex budgets, resourcing, motivating & developing teams, managing change & performance improvement.
- experience of managing and delivering complex transformation programmes of work, ensuring they are successful in delivering to time, cost and quality
- evidence of having delivered effective performance measures and a performance culture that achieves objectives and drives up performance standards
- knowledge and understanding of the requirements of the Highways and Transport legislation and associated legislation
- the ability to effectively plan delivery of the service, through strong use of data, analysis, feedback and business intelligence to allocate resources that support the present and future needs of the service and identifies new opportunities and risks.
- the ability to establish effective and productive working relationships with elected Members, commissioned services and other key stakeholders.

We'd also expect you to share our commitment to our values - Positivity, Trust and Respect, Flexibility and Openness and Transparency.

**Please see the Job Description / Person Specification which are attached further down on this page.**

**About Leicestershire County Council**

We offer an excellent benefits package including a generous annual leave allowance, membership of the Local Government Pension Scheme, support with your ongoing professional development, access to an employee wellbeing service, and an employee discount and benefit scheme.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:
Our Employee Benefits

Working for Us

Leicestershire County Council is a Timewise, Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, and Forces Friendly organisation. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

**How to Apply**

Please see the link below to Environment and Transport’s web pages for further information about the department, working for Leicestershire County Council and the job opportunities available. The web pages also contain CV Guidance documents for Applicants to read and use.

**Equality and diversity is everyone’s business. Here at the council, we’ve been building on strong foundations since achieving ‘excellent’ status in 2011 under the Equality Framework for Local Government. We have a corporate Equalities Board, supported by departmental equality groups and also our staff groups for Black, Asian and Multi Ethnic Staff, Disabled Workers, LGBT+ and Carers. We believe that a strong, diverse workforce will bring together different perspectives and ideas. To find out more please click **here**.