Sales Order Processor

2 months ago


Mansfield, United Kingdom Pellacraft Ltd Full time

**Your Purpose**

As Order Processor you’ll be part of our Customer Service team supporting and managing the full order process, from Purchase of the goods through to delivery. Liaising with a variety of suppliers to ensure the process is smooth and delivery dates are met, communicating back to the team with updates and ensuring that clients’ expectations are exceeded and that they wish to continue their relationship with Pellacraft.

**Key Responsibilities**:

- Responsible for customer communications through order acknowledgements and invoicing on behalf of the team.
- Responsible for supplier communications and all relevant order ack and artwork, despatch notification to be completed and update for the process on behalf of the team to ensure that no delivery dates are failed.
- Responsible for supporting the team to maintain and develop internal order efficiency - keeping account managers updated with the statuses of orders, picking up and questioning outstanding orders with no PO - chasing and signing off supplier invoices.
- Responsible for contributing ideas for efficient customer communications, and constantly reviewing current methods to ensure our service level is to the highest standard.
- Responsible for taking and processing payments for your team.

**Your Professional Competencies**

Strong organisational skills to be able to manage time
- Experience in IT / Microsoft
- Generate and provide specialist and/or administrative services which benefit the organisation and whether they are "thing" or "people" related lead to a high level of both internal or external customer satisfaction.
- Develop networks and identify resources as and when necessary.
- Be confident when dealing with negative people and encourage them to come up with imaginative solutions to difficult problems.
- Adopt an accommodating and helpful manner, debate, agree and where necessary accept the objectives set by others and work within agreed parameters in order to ensure tasks are complete

**Your Personal Competencies**
- Proficient communicator - with both internal and external contacts
- Strong analytical problem-solving skills and highly organised.
- Takes responsibility to deliver on their personal commitments.
- Methodical and logical in approach to work
- Consistent performance within a highly structured climate.
- Ability to deal with routine tasks and the persistence to see a job through to a conclusion.
- A friendly approach and the ability to communicate in a thorough and factual manner are integral.
- Standard operating procedures, adherence to rules, and a patient, hardworking nature are also important aspects of the role.
- Ability to persuade others, and work within specific guidelines whilst at the same time maintaining quality and standards.
- Give support and care in terms of both practical advice and action in areas where competence, knowledge and experience are needed.
- Evaluate situations, and calculate risks whilst justifying and defending correctness.
- Provide practical advice and solutions to problems and ensure that tasks are followed through, loose ends are tied up and the job is completed.
- Be persistent in problem-solving, seeking solutions through the expertise of both self and others, researching the facts with care and resolving problems in a timely and thorough manner.

**Job Type**: Part-time

**Salary**: £10.00-£11.50 per hour

Schedule:

- Monday to Friday



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