Operations Coordinator

3 weeks ago

Sheerness, United Kingdom DFDS Full time

Are you extremely customer focussed? A strong, clear communicator? Do you have a passion for helping people? We are looking to recruit a motivated, enthusiastic, and customer-focused individual to join our busy Operations team at the Port of Sheerness

Working a 4 on, 4 off, 12-hour shift pattern, our operation runs constantly so we need you to ensure the DFDS customers receive a top-class welcome on arrival, performing the check-in of unaccompanied trailers to the Export Park as well as the release of trailers from the Import Park. You will need to possess a high level of attention to detail, combined with strong IT skills using Microsoft office and other programs, as you will need to report damage noted, complete damage reports of unaccompanied trailers, and forward to Freight Reservations along with the Claims Department.

Daily tasks will be to ensure the continued delivery of high standards of customer service as part of the operations team, assisting with the loading & discharging of the vessels which involves communication with Port Staff and use of handheld UHF radios. Dealing with hazardous cargo, the associated paperwork and stowage, accordingly, combined with the completion of accurate vessel manifest within a timely manner. You will be asked to liaise with various Authorities & Government Agencies including Border Force for units which are on Customs Holds, so the ability to represent the company in a professional courteous manner at all times is essential.

With an adeptness to multitask, you’ll be working at the heart of the operation therefore, excellent organisational skills are key, combined with the ability to work own your initiative when required. It’s a very busy, but rewarding role, so if you’re looking for a challenge where every day is different, this is the opportunity for you....

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
- Access to Thrive, our award-winning Wellbeing platform
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

**Who We Are. **DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List

**Region**: England

**Job type**: Permanent

**Working hours**: Full-time

**Location**: Sheerness

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