Income Recovery Apprentice

6 months ago

London, United Kingdom Origin Housing Full time

**Origin - Great homes, positive people and strong communities**

**An inspiring past and a bright future**

**Income Recovery Apprentice - £22,000pa**

**The Duration of this Apprenticeship is 18 Months**

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

**The Role - Income Recovery Apprentice**

As an Income Recovery Apprentice, you will support the team with providing high quality administrative support to help them to maximise rental income and the recovery of rent arrears, and signposting residents to the relevant benefits or specialist money advice agencies. You will work towards the achievement of an NVQ Level 3 in Business Administration over 18 Months.

**What you’ll do**:

- You will support the team in the recovery of rent and service charges owed in a professional, courteous, and supportive manner.
- Help the team to ensure all legal forms are completed accurately and within legal time frames.
- Liaise with the Department for Work and Pensions (DWP) service, where appropriate, to secure direct recovery from benefits.
- Work collaboratively with internal and external stakeholders to ensure referrals for financial and employment support are made.
- Establish, develop, and maintain effective working relationships with others internally and externally.

**On completion of your Apprenticeship you will be able to**:

- Maintain team and individual diaries and case correspondences ensuring court hearings, evictions and stay hearings are attended by the appropriate Income Officer.
- Maintain team records and information systems including scanning, filing, indexing and logging of incoming and outgoing mail, correspondence.
- Receive and process requests from residents for credit rent refunds and deposits.
- Liaise with rent accounting section on accounting matters and the Deposit Protection Scheme to resolve any issues.
- Receive and process all Direct Debit mandates. Liaise with Income Officers and residents to resolve any issues.

**Skills and Experience we would like you to have**
- You should already hold or be working towards a minimum of 2 GCSE’s A-C / Grade 4 or above (or equivalent) including English and Maths
- Excellent customer service skills.
- Good verbal and written communication skills.
- Strong time management and organisation skills.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.

**Our Values**

Our core values are at the heart of how we work.
- Create energy.
- Take the lead.
- Build trust.
- Be generous.
- Stay grounded.
- Remember the little things.

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

**Our Benefits to you**:

- Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
- A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave.
- 2 additional ‘giving something back’ volunteer days.
- A pension scheme with contributions from 4% - 8% of your salary.
- Family leave, compassionate leave and enhanced maternity pay.
- Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians.
- Interest free loans to help spread the cost of a season ticket or another big purchase.
- Annual staff conference, team away days and annual team meal allowance.
- Access to Perk Box for fantastic savings on everyday purchases and much more.
- Free employee assistance programme.
- Opportunities to join staff network groups.
- Refer a friend bonus.

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

**Tell us your

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